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32. <br /> <br />PRODLEM STATEMENT <br /> <br />The City of Sanka Ana Police Department, faced with an <br />accelerating crime rate, has experienced an increase of <br />108% in calls for service since 1964. During this same <br />period, field personnel have increased only 37% since <br />1964. This increase in calls for service (108%; 36,500 <br />in 1964 to 72,600 in 1972) and a disproportionate in- <br />crease in personnel have placed tremendous demands upon <br />management's resource allocation programs, pushing them <br />to their limits. Although programs are constantly being <br />analyzed, modified, added and eliminated from the organ- <br />ization, the time required to respond to the changes in <br />environment and take corrective action is necessarily <br />long, tedious and much delayed before new programs can <br />take effect. This delay increases the burdens of man- <br />power allocation and response times by placing the changes <br />"after the fact" as opposed to "before the fact" and re- <br />sults in faster obsolescence of a system and loss of <br />effectiveness. <br /> <br />In order to impact crime rates, the Police Department must <br />respond to a situation as it occurs with a definite, de- <br />cisive approach and with the minimum amount of delay or <br />face a considerable loss of operational effectiveness. <br /> <br />One of the most significant "yard sticks" for the measure- <br />ment of effectiveness is Total Response Time to an incident. <br /> <br />12 - <br /> <br /> <br />