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cn-:~p'.H0rized ay<rems, a complaint des'x.wHl
<br /> ret'alva :, c~, st~J[ a complaint card and the offict, r
<br /> taking ~he call lnus[ s~r~ from aura[ch on each call.
<br /> F{e mu~t fH~ in the name, addres.% nature of com-
<br /> p~a[nt, ti:ne, date ~d other necessary information
<br /> in ~onghand or a ty~e~riter. ]n most cases - ex-
<br /> twine ~m~rgencies such as disasters, riots, off, cars
<br /> neods }reap or the like get speci~ handling - the
<br /> p~td~er ~}]~ have to w~it until the complaint offi-
<br /> cer h~.~ completed his card and handed it to dis-
<br />
<br /> Thc computerized Command and Control Sys-
<br /> tem eH ~ws the compla~n~ officer to receive his
<br /> and :e~s[er it simultaneously on his own and the
<br /> disp=[cher's CRT Video Display Terminal. The dis-
<br /> pa:char knows at all times what complaints am
<br />proce~. The disp?ay is made even more efficient
<br />end effective because the terminEs automatically
<br />reg;ste~ the'time and d~%c with the complain[ oi'5-
<br />car ~dd!::g the name of the comp]En/ par/y, the
<br />~dd:'ess cf [he incident and the nature of the inci-
<br />dent. As the ~spatcher ca~s up the case off his d~s-
<br />p~ey te~rml, he is also able to check a second dis-
<br />p~y ~rmina! which tells him the status of eve~,
<br />HuntinitoQ Beach police unit in the field - avE1-
<br />eb'.e, en route, at the scene, on investigation or at
<br />the s/z%[on - end to make his ~si~men[ ~ a result
<br />of %his knoMedge.
<br /> When the disp~her makes his de~ination on
<br />~s!znment, he activa~s the sys~m both verbally
<br />~nd dec:ron[cally. As he tells, the police unit of the
<br />~s[;Dment, he activa~s the ~]epfinter in the vehi-
<br />cle, de!!ve~g a foo]proof backup to his voice cum-
<br />manic,Lion. The officer has the teleprinter hard
<br />copy z% his ringe~ips and can then validate the
<br />de~:inat~on he zeceived verbally.
<br /> 'fha benefits of the system ~e mp]tiple. Capt.
<br />Michzel Bu:kenfield, who directs communications
<br />for the Huntin~on Beach police, says that these
<br />benefits include the elimination of officers having
<br />%o [,~u~e ~d copy dq~ assignment info~atiou.
<br />A'ow, the te]epr/n~r does that job. There i~ now
<br />vir[~E[y no possibility that ~y of the information
<br />received by the officer in his car will be copied
<br />
<br /> Thc Inst,-Call system, which tapes ~II emergency
<br />calls zs they arrive, h~s also proved t0be a s/Drift-
<br />cane e.~ie: in the speeding of response tim~s. In
<br />?nu~ne emergency, most cMlem rarely hzve time
<br />to We mote than fl~e situafii6n mud the lo~at~n
<br />~nd often they h~g up as soon as they finish ri]at.
<br />]fa. cvmpla]nts officer or a dispatcher has the
<br />slightest cuestion about any port[on of tile com-
<br />plmn~, he can s~mp!y summon the camet~e x~ the
<br />recorded call m%d play it back. '
<br /> In the ~,2~ce function, the computerized Com-
<br />mend and Control System has ~re~dy provided
<br />s]gnJfb:art :eductiom~ in the time required to place
<br />a Flunth~zton Beach police officer at the scene of
<br />e. ny t me:?eacy s]tuat[on.
<br /> At the Hunth~gto:~ Bc~ch I'ol~ce Dep~tment, for
<br />;:~t-~n-:,.~ v...: ~re av::~re that the u~c o~ tim
<br />
<br />· ~. o~ 44 ~::ond5 on e~ch call 'l.'k[~ t~me or ira!ne-
<br />
<br />diane r~.:pons.2 can trod dm,s mean a ~t ,' . ' to
<br />
<br />duced because all silent alarms are transmittal
<br />meE~ate~y to patrol milts via the teleprin~r wi~h-
<br />out p~sh~g ~rough either the complain[ or dix-
<br />patch functioa.
<br /> lVl:i~e it is still too early to actually
<br />wheti~er ~he new system will also produce much
<br />higher cfi:nin~ apprehension rates, the spedd with
<br />which ~hc pr0grmu all0w~ us to move c~n:m~ fail
<br />increase both the arrest an~ convicUon
<br /> The total system was specifically engineered
<br />~low HuntiugCon Beach to mesh as one of 22 law
<br />enforcemen~ agencies united within the O~n~e
<br />County UHF Coordinated Law Enforrem,-n[
<br />mun[ca:[ous
<br /> Us:.ng the MODAT Digital Communication~
<br />System ;~Sthin the mobile mills gives the patrol o~-
<br />ricer a wide range of mess~e capabHitie% some
<br />skmple :hey need not speak to communica~. When
<br />the dispatcher a~i~a a. police unit, the patrol
<br />car depresses m acknowledge bu~n. This
<br />automat[c~ly regis~m the number of the unit on
<br />the dispatcher's video display ~minM. ~d ~ndi- -
<br />cares the officer is responding.
<br /> There are three message capabilities and five
<br />s~tus capabilities on the upper level of the
<br />MODAT unit. In addition [o fine acknowledge
<br />s~e, the other me;~es are for stop and for z~
<br />quest c~. Each of these is automatic and
<br />the dispatcher of the nni[ and the mess~e witkou[
<br />voice communication. The five status capabilities
<br />~e, (1) veh~c!e avMlab!e; (2) enroute; [3) a* the
<br />scene; (41 on investigative assi~men[; and {5)
<br />s~tion. These are ~so automaticMly displaye~ for
<br />the dispa~cher ~d require no voice communica-
<br />tion.
<br /> The lower level of the MODAT radio is
<br />for t~e ~kx channels now in use for communication
<br />p~oms both locMly ~d counB'~Sde.
<br /> In addition, the incre~ed use of the active
<br />~nd war,uts fles is expec~d to provide mu appre-
<br />c[ab'.e H~ in the effectiveness of the Huntin~on
<br />Beach PoSce Department. The computer h~
<br />si!owed the dep?xtmen~ to access more piomptly
<br />~ud more effic[enUy to CLETS (C~ffomia Law
<br />forcement Teletype Sen'ice).
<br /> In tke cum?Mats process, for in~ce, the ~;'-
<br />~gs now being projected constitute 7S.¢ man
<br />hour.= per year. The dispatcher review ser,'ice saving
<br />has been est. ebi[shed at 51.1 man hours annually:
<br />wh~le the actual dispatch functfon will ~e~fze
<br />sevfn~s of ~31.5 man hour~ per ye~.
<br /> A huge ~avfngs wf!l be te~ized in recor~ re-
<br />spon*e where 22,918 hou~ each year will be s~ved.
<br />In ~e en:W. :: to~d of 51.1 man hours will accrue
<br />x~h~e r~f~o ]o¢ typ~n[: wH! save tnother 625.5 men
<br />
<br />mas k,3urs ;..'[':1 be choked up and the record
<br /> "APPENDIX B2
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