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CI~f OF $A~fA ANA .COI~fUNITY SERVICE.S SPECL~,LIST ~EFINI~ION Under sdm~nistrative supervision of law enforcement officials end technical~ guidance of professional legal and mental health consultant advisor/trainers, provides para-professional legal and mental health counselling in civil dispute and hu~n crisis situations as a member of e police department?based emergency response team. On en assigned shift, responds to cells for service and provides advice and assisCanci to persons involved in landlord/tenant, proprietor/customer, domestic, and neighbor · disputes of e civil rather than criminal nature; provides advice and/or assistance in civil or human crisis situations involving nonviolent mentally disturbed persons, including initiating or expediting appropriate immediate action in emergency situ- · etions; refers indigent persons to community agencies offering emergency or temp- orary relief services and long-term self-help programs; assists community orga~izere end groups in identifying, evaluating and correcting or ameliorating communSty conditions which contribute to conflict in intergroup relations,' Juvenile dei{n- quency, and other unlawful behavior; may act es interpreter in contacts with'non- Hnglish speaking residents; end performs other related duties as required. DISTINGUISHING FEATURES OF THE CLASS Employees in this chss are non-sworn members of a special Police Department emergency response team engaged in providing para-professional legal and mental health advice and assistance in civil disturbance or human crisis situati~ne. Work requires emotional maturity, above average degree of tact and responsiveness~ and the use of considerable independent judgement and initiative. Ability to speak Spanish may be required for some assignements~ IU~O3i, fl,'~E~ED ~NIt4III~ QUALIFICATIONS : Completi~n of (1) an Associate of Arts degree in human services or a behavioral science or (2) a formalized para-legal training curriculum at a recognized School of Lay, college or universitySand some direct practical.experience in mental health .social work or para-legal work or any combination equivalent combination of educa- tion~ training end experience which provides tim follOWing knOWledge and abilities: · Good working knOWledge of: the theories, practices ~nd techniques of mental health social ~ork or legal research and investigation; the role of para-professionals in provides§ mental.health end/or legal aide services to community residents; and community programs, resources and groups which deal with individual or group problems in such areas as domestic relations, consumer affairs, fair housing, equal · opportunity employment, delfnquency,.~lchoholism, ~rug abuse,, etc. Ability to: 'work effectively with law enforcement officials, professional advisors, and co~ workers in carrying out ~he work of the emergency response teami effectively counsel persons involved in civil, disputes or human crisis %itua~ions; speak before groups end lead group discussionsl and prepare clear and concise narratives on case or inciden( contacts. Plorencn I. Malone, Clurk o~ the council