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RESOLUFION NO. 80-11 CITY OF SANTA ANA NEIGHBORHOOD CENTER WORKER DEFINITION Under general supervision, performs responsible para-professional work in the development and delivery of a variety of social, cultural, recreational and ~ other programs of a self-improvement nature and assists in the general operation of one or more neighborhood service centers, EXAMPLES OF DUTIES Establishes and maintains liaison with community based organizations, working closely to promote a variety of city-sponsored or community sponsored services and activities; researches social services agencies, and their properties for use by citizens; assists in developing and implementing a variety of community improvement programs, particularly those of educational, cultural, recreational or others of a self-improvement nature; assists in the dessemination of community resource information through the media and resource booklets, performs outreach activities for Center programs; works with other staff on the matching of residents needs with existing resources; may speak to small groups of community residents; provides advice and assistance to persons in human crisis situations; assists in planning, scheduling and coordinating the use of one or more neighbor- hood service centers by social agencies, special purpose groups and individuals providing services and programs for residents of the area; conducts surveys and studies and prepares reports; and performs other related duties as required. DISTINGUISHING FEATURES OF THE CLASS An employee in this class is involved in a substantial amount of public contact requiring emotional maturity and a high degree of tact and responsiveness. Work is performed with considerable independence requiring the use of initiative an4 independent judgement subject to policy direction and supervision of an administrative superior. RECOMMENDED MINIMUM QUALIFICATIONS Completion of 60 semester units of course work at an accredited college or university in social or behavioral science, and one year of experience in community or neighborhood resource identification, community organization or intergroup relations; or any equivalent combination of training and experience which provides the following knowledge, abilities and skills: Knowledge of: organized community programs and organizations; area social service agencies and welfare programs; ability to: understand human relationships and problems of people of diverse background; work with people of varying age levels, economic strata, and cultural histories; establish viable working relationships between city government and citizens; prepare and present written and verbal reports; follow instructions and work independently. Some skill in the use of deductiv~ interviewing techniques.