INTERGRAPH, INC. 1 -2002 - Laserfiche WebLink

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INTERG H Mapping and GIS Solutions CU%TOMER SERVICE Software Maintenance Service Conwact 1.0 PERIOD OF PERFOI~MANCE During the Contract period specified on the Intergraph Mapping and GIS Solutions (hereinafter referred to as "Intergraph") Quote/Contract, the Customer attthorizes Intergraph to provide maintenance se~Mce }hr all items listed on the Quote/Contract. Such services Mil be provided in accordance with the Scope of Work as specified in Section 3.0, or if applicable, an additional sepm'ately executed Scope of Work. Approxinmtely sixty (60) days prior to the Contract expination date, intergraph will submit to the Customer a Quote that includes pricing for the upcoming twelve (12) month Period. The Customer must pm,fide Intergraph with xwitten notice of intent to either tern~nate coverage or agree to the rotes and terms of the Quote by providing a signed Contract or Ptu-chase Ordcr. lfCustomer fails to provide a timely ,,witlen notice of intent, Intergraph will, at its option, either asstwne the offer has been accepted by rite Customer, or terminate coverage, ff Intergraph assumes the Customer has accepted the offer, the Cttstomer is liable for charges incun'ed fi'om the new Contract start date until such time as the Customer notifies Intergreph of its intent to temtinate the Contract. 2.0 CItANGES AND TERMINATION 2.1 Changes This Contract can be changed or modified in one of the Ibllowing ways: (a) During the Contract period, Intergraph provides a thirty (30) day written notice of their intent to remove any individual software product(s) fi.om coverage under this Contract. Co) Custumer may remove software product(s) fi-om maintenance coverage at Contract renexval. Maintenance may not be temninated for individual software licenses that have been installed multiple times at one site or for sol,rare licenses that am being used interdependently fi.om one site. (c) Any other changes or modifications must be by mutual agreement. 2.2 Termination This Contract shall continue in full force beyond the stated te~vn tmtil tem~ination is accomplished in one of thc following ways: (a) Customer or Intergraph prov/des a written notice of intent to terminate. This Contract shall tem~inate tNrty (30) days after the receipt of the notice. (b) A new Contract between Customer ,and Intergraph is signed into effect for similar ser~4ce. (c) If either party petitions for morganiz~afion under the Bankruptcy Act or is adjudicated as banlmlpt, or a receiver is appointed for either party's business, or the Customer fails to pay Intergraph any amotmt xvhen due heretmder. 3.0 INTERGRAPH SCOPE OF WORK Software Support 3.1 Premimn Service Software support w/Il be provided to the Customer during the hours of 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday, excluding Intergraph-observed holidays. Software support will include and be limited to the following for all software products listed on the Quote/Conh~act: (a) Unlimited support via Help Desk (standard bttsiness hours) or Web. (b) Twenty-four-hour-perday/seven4ays-per-week access to problem Knowledge Base, an on-line self-help tool. (c) The ability to perform Web queries, submit updates, and obtain status of service mquesta 24 hours per day, 7 days per week. (d) So~vare upgrades. Support services are linaited to specific products as shown on the Quote/Contract functioning on the appropriate Intergraph supported operating systent. Intergraph will provide up~'ades, when made available by Intergraph, for which Premium Set,fee tins been purchased. Upgrade(s) refers to subsequent releases to the so~vare products covered under the Contract.