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U.S. Traffic Corporation Manufacturers SYstem Engineers NoN-WARRANTY FLAT RATE REPAIR POLICY Returned Goods I' In order to expedite handling, a U.S. Traffic Corporation assigned Return Merchandise Authorization (RMA) number must accompany all returned goods, whether for repair or credit. Upon request, an RMA number will be assigned by contacting your U.S. Traffic Corporation Customer Service Representative at our Corporate Office (800) 733- 7872. Use this RMA number to cleady identify your package upon return to U.S. Traffic Corporation by noting the number on the outside of the box and on your packing list when returning goods. Failure to note the RM^ number will effect the timeliness of your repair or merchandise credit. A restocking charge plus freight charges will be assessed against returned goods for credit unless return of goods was due to an error by U.S. Traffic Corporation. Repair or replacement of any product will be made at U.S. Traffic Corporation's facility. Extent of repair or replacement is at U.S. Traffic Corporation's discretion. Freight charges to and from U.S. Traffic Corporation's facility is the responsibility of the buyer. NOTE: If unit is not repairable, customer will be contacted and advised. These units will be held for up to 30 days, then they will be discarded as scrap. Exclusions I U.S. TRAFFIC CORPORATION manufactures a number of products using advanced software and firmware. Many units that receive physical damage may also experience a phenomenon known as a soft failure. Soft failures can occur in software and firmware, and it is almost impossible to test for this failure. Therefore, units displaying physical damage (e.g. lightning, incorrectly applied voltages, damaged components, incorrectly installed components, etc.) will not be repaired. Units that are modified by an end user and are not built to production drawings will be returned to the buyer as non-repairable. Custom oroducts may not be returned. Shipping All units returned for repair shall be shipped to U.S. TRAFFIC CORPORATION freight prepaid. COD or collect shipments will be refused. Units being returned to the end user will be shipped FOB, Santa Fe Springs, CA. U.S. TRAFFIC CORPORATION Return Facility Prices subject to change without notice, Corporate Headquarters 9603 John Street--~ Santa Fe Springs, CA 90670 · USA (~ Do not send returns to the former Stanton, Rancho Dominguez or Downey facilities. All have relocated to Santa Fe Springs. Rates on reverse side Effective 04/18K)3 (flatrte2.pm65)