CYCOM DATA SYSTEMS, INC. 1-2003 - Laserfiche WebLink

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The total sum to be expended under this Agreement shall not exceed $9,600.00, during the term of this Agreement. 3. TERM The term of this Agreement shall commence on July 1, 2003 and terminate on June 30, 2004. The license granted under this Agreement shall commence upon the delivery of the Product to the City and shall continue in perpetuity unless sooner terminated in accordance with the provisions of this Agreement. 4. ACCEPTANCE OF THE PRODUCT The City shall have sixty (60) days from completion of installation of the Product to test whether the Product materially conforms to the operational, functional and performance specifications represented by Cycom. Failure of the City to notify Cycom that the Product fails to materially conforms to the specified performance standards shall be deemed to constitute acceptance of the Product. 5. MAINTENANCE AND SUPPORT A. Maintenance and Support Subject to the terms, conditions and charges as set forth in this section, Cycom will provide the City with maintenance and support services for the Product as follows: 1. Cycom will provide such assistance as is necessary to cause the Product to perform in accordance with Exhibit A-1. Cycom will provide reasonable remote consultation, assistance, support and technical assistance to the City between the hours of'J:00 a.m. and 5:00 p.m. (pacific time). Cycom will respond to any system failure and begin corrective action within four (4) hours of notification from the City. 2. Cycom will provide updates to the Product if and as required to cause it to operate under new versions or releases of the operating system so long as such updates are technically feasible. B. Renewal 1. No later than sixty (60) days prior to the anniversary of each term, Cycom shall give the City written notice of Cycom's Software Maintenance and Support charges for the next one-year term. This notice may be given in the manner in the form of an invoice for Cycom's Software Maintenance and Support charges. It is hereby agreed by the parties that the renewal rate for the Maintenance and Support Agreement shall either be the same as the current year's rate, or at an increase not to exceed the Bureau of Labor Statistics, US Department of Labor for the State of California, Los Angeles/Long Beach Region Consumer Price Index (CPI).