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EXHIBIT A <br />Scope of Work <br />Annual Accomplishment Goal <br />I. Number of unduplicated Santa Ana residents to be served with grant funds during the 12- <br />month contract period = 1,630 PERSONS <br />II. Description of Work - in space below, describe the program to be funded during the 12-month contract <br />period including, services to be provided, program goals, client characteristics, & how grant funds will be utilized. <br />The Ombudsman Service will make 444 unannounced visits to facilities in 03-04. Bi-monthly nursing <br />home visits. Monthly visits to 50% of the Board & Care homes and quarterly visits to the other 50% of <br />the Board & Care homes. <br />444 Bi-monthly nursing home visits and monthly residential care home visits in Santa Ana. <br />83 Complaints made by or on behalf of residents verified, investigated and where possible, resolved. <br />7 Community/facility training sessions presented. <br />Clients are residents of nursing and residential care homes for the elderly in the City of Santa Ana. <br />Funding will be used for the salary for the State certified Ombudsman (patient advocate) assigned to the <br />City of Santa Ana. <br />Schedule of Performance <br />Estimate the number of unduplicated Santa Ana residents to be served during the 12-month <br />contract period per quarter: <br />Quarter 1: July 1 — September 30 407 Persons <br />Quarter 2: October 1 — December 31 407 Persons <br />Quarter 3: January 1 — March 31 408 Persons <br />Quarter 4: April 1 — June 30 408 Persons <br />Total 1,630 Persons <br />Invoicing Schedule <br />Estimated the amount of grant funds to be requested during the 12-month contract period on a <br />quarterly basis: <br />Quarter 1: July 1 — September 30 $ 2,500 <br />Quarter 2: October 1 — December 31 $ 2,500 <br />Quarter 3: January 1 — March 31 $ 2,500 <br />Quarter 4: April 1 — June 30 $ 2,500 <br />Total $ 10,000 <br />Exhibit A <br />