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<br />, <br /> <br />. <br /> <br />. Post Program Tracking and Services: Follow up services to remain employed, <br />resolve employer conflicts, supportive services, and post program activities and <br />accomplishments <br /> <br />OCCC service strategies are designed to meet and/or exceed WIA performance <br />standards. <br /> <br />Will the participant receive a certificate of completion or accomplishment for participation? <br />All OCCC Santa Ana cms will receive certificates of completion documenting their <br />successful participation and completion of the Corps program and achievement of other <br />milestones attained while working for OCCC. <br /> <br />How will continuous improvement be conducted? <br />OCCC is committed to TOM (total quality management). We frequently solicit input from <br />our internal and external customers: <br />. To gauge and assess our program's impact; <br />. To establish appropriate benchmarks for monitoring; <br />. To determine performance goals and measures of success; and <br />. To respond appropriately to the diverse needs of our target population, sponsors, <br />and funders. . <br /> <br />'We periodically conduct customer satisfaction surveys to identify unserved needs, client <br />and sponsor satisfaction, and to facilitate development of strategies, programs and <br />resources to address identified needs. OCCC's Corps member Council is also a source <br />of frequent, significant and timely participant input. Council participation also develops <br />Corpsmember leadership skills. <br /> <br />In addition, the OCCC Executive Director through his yearly Workplan establishes <br />baselines, benchmarks, performance goals, measures of success and outcome goals <br />which are monitored and evaluated monthly by the OCCC Board of Directors. <br />Corrective actions are planned and implemented accordingly. <br /> <br />The OCCC has been recognized by the National Association of Service and <br />Conservation Corps as one of 14 corps in the nation for Excellence in Corps Operations <br />(ECO Corps Award) for 2001. The OCCC was also recently designated as a PEPNet <br />(Promising and Effective Practices Network) Builder by the National Youth Employment <br />Coalition. To earn these two designations, OCCC has had to demonstrate a <br />commitment to a process of continuous improvement by the organization. <br /> <br />Program Description (use attachment A) <br />Describe the overall services that will be made available to the WIA participant? <br />Our overall services made available to Santa Ana WIA participants enrolled in OCCC's <br />program will include parks maintenance or housing rehabilitation and construction work <br />experience, internship placements, occupational classroom training, employment skills <br />development, job search training, leadership development, high school completion, <br />GED preparation and supportive services to facilitate the transition from OCCC's <br />comprehensive employment, education and training program to long-term academic <br />achievement and viable employment. <br /> <br />17 <br />