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<br />. <br /> <br />. <br /> <br />Table of Contents <br /> <br />I. Information Regarding Complaints............................................................................................ 2 <br /> <br />A. Nondiscrimination and Equal Opportunity Complaints """"""""""""""""""""""""""""" 2 <br /> <br />1. Policy Statement................................................................................................................2 <br /> <br />2. Civil Rights.........................................................................................................................3 <br /> <br />3. <br /> <br />Nondiscrimination Laws under WIA ........................................................................:..........4 <br /> <br />4. How to File Your Complaint ....................................................................................."........ 5 <br />B. Criminal Complaints """""""""""""""""""""""""""""""""""""""""""""""................6 <br />II. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br /> <br />III. Procedures for Handling Complaints at the SDA Level............................................................. 8 <br /> <br />IV. Procedures for Handling Complaints at the State LeveL......................................................... 13 <br /> <br />V. Procedures for Handling Discrimination Complaints by Participants....................................... 15 <br /> <br />VI. Procedures for Handling Handicap Complaints by Participants ..............................................16 <br />GLOSSARY OF WIA TERMS ..""""""""""""""""""""""""""""""""""""""""""""""""""" 18 <br />