FAAC, INC. 1 - 2003 - Laserfiche WebLink

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~ tt~c, on~,onnr~D Basic Service Extended Warranty Agreement FAAC hardware which is not newly acquired during this agreement may be added to this agreement with the written consent of FAAC. FAAC may require that a Service Representative visit the Customer site to inspect the hardware before a decision is made to include the hardware in this agreement. The Customer may be required to have the hardware upgraded to current levels by FAAC before the hardware can be added to this agreement. The cost for inspection and upgrade will be at the fees set forth in the "FAAC Warranty and Service Policy and Price Schedule." FAAC's warranties do not include normal wear and tear or consumables. These would include, but are not limited to, scratches on screens, lum'mosity changes in monitors, projector bulb or instrument panel bulb replacement, printer supplies etc. SERVICE FEES Service fees for this agreement are waived in exchange for the consulting services as described above in section 2. Pm'pose. Simulators which are added to this agreement are subject to the prices set forth in the then current schedule of"FAAC Warranty and Service Policy and Price Schedule. Service fees for added simulators will be invoiced annually as indicated in Schedule 1. Payment by Customer is due 30 days after receipt of invoice from FAAC. CUSTOMER CONTACT The customer must provide FAAC with the name, address and phone of an individual who will act as the contact between the Customer and FAAC. Requests for clarification of information included in the agreement will be directed to the contact person. SERVICE VISITS Included in the price of this agreement are up to two (2) service visits per year. The price includes all labor and material costs associated with the two visits. These visits may be used for either preventive or remedial maintenance, in any combination. These restrictions on visits do not apply to visits by FAAC's local California service representative. This agreement does not include any travel between Ann Arbor, MI and Santa Aha in support of the warranty agreement. Any necessary travel expenses will be billed at Time and Material rates to Santa Aha upon completion of the visit. Remedial maintenance visits will be made within 3 business days of the request for service (See Section 9). A service visit may serve the dual purpose of preventive and remedial maintenance at the mutual consent of the Customer and FAAC. Factors such as availability of FAAC Service Representative resources and availability of the Simulator at the customer site may affect whether a combined visit is feasible. The customer is responsible for providing the Service Representative with full and free access to the Simulator(s), subject to security requirements, during the business days of Monday through Friday, and during the hours of 8:30 - 5:30 local time, excluding legal holidays. A specific request by the P~vis~109/09/03 4