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City of Santa Ana <br />Police Department <br />Team Building <br />1. Difference between a group and a team <br />A. Formal group relationships - authority, responsibility, accountability <br />B. Informal group relationships - status, politics, power <br />C. Group characteristics - cohesiveness, norms, roles, conflict, leadership <br />2. Team Building Phases <br />A. <br />Forming, storming <br />B. <br />Nomvng, performing, adjourning <br />3. Team Building Tools <br />A. <br />Planning process <br />B. <br />Synergy <br />C. <br />Good communications <br />D. <br />Motivation process and behavior process <br />E. <br />Situational leadership <br />F. <br />Trust and respect <br />G. <br />Fun <br />4. Summary <br />Robert J. Ash <br />ProfessodTraining Consultant <br />(714) 564 -4620 - Office <br />(714) 505 -7988 - Home <br />EXHIBIT A?. <br />