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EXHIBIT B <br /> <br />TO THE AGREEMENT FOR EXTENDED SERVICE <br /> <br /> SCHEDULE OF SERVICES AND CHARGES <br /> <br />Support and Maintenance provided to the CLIENT listed in Exhibit A shall be pursuant to the terms and <br />conditions of the TIBURON Agreement for Extended Service dated August 28, 2000 (the "Agreement"). <br /> <br />Upon CLIENT's payment of the amount set forth on Exhibit A to the Agreement, this Exhibit B shall be <br />attached to, and become part of the Agreement. Any changes to the services options selected in this <br />Exhibit B shall be reflected in a new Exhibit B which, upon payment of any additional amounts due, shall <br />be attached to, and become part of, the Agreement. <br /> <br />BASIC SERVICES <br /> <br />TIBURON will provide basic services as defined in the Statement of Work contained in Section 2 of the <br />Extended Service Agreement for the software systems as defined in Exhibit A. <br /> <br />Support for Computer Aided Dispatch, Message Switch and Corrections Management Systems is 24 hours <br />per day, 7 days per week. Support for other products is from 8:00 a.m. to 5:30 p.m. Pacific Time, excluding <br />weekends and normal TIBURON holidays, unless the "24/7" Service Option is selected. In all cases; call-out <br />charges will apply as described below. <br /> <br />Tiburon personnel will visit CLIENT site periodically and meet with management, operations and other user <br />personnel to conduct an operations review of the systems and an analysis of the CLIENT's automation <br />requirements. A report will be produced to include observations and recommendations regarding the <br />CLIENT's use of the system. Working with the CLIENT, this review will be further documented in the form of <br />a multi-year automation plan for the CLIENT. There will be no charge for this service if total annual <br />maintenance exceeds $20,000. <br /> <br />The following is paraphrased from the recently adopted Bylaws. <br /> <br />Voting membership in the '13buron User Group, as set forth herein, Is included in the Basic <br />Service. The quantity of voting members is based on the number of Tiburon products installed, <br />with the appropriate software licenses, at the CLIENT. For purposes of establishing voting <br />memberships, a product is defined Computer Aided Dispatch, Police Records Management, Fire <br />Records Management, Correction Management System, and Mobile Data System. The Tiburon <br />User Group Conference is held annually at a location to be determined. <br /> <br />"24/7" SERVICE OPTION <br /> <br />$7,000 per year/per system <br /> <br />(initial) <br /> <br />Products not normally covered by 24-hcur support may optionally be supported with 24-hour coverage <br />(including TIBURON holidays). /~oplicable call-out charges continue to apply. If this option is not in force, <br />technical support requests outside of covered hours are charged at technical service rates as defined below. <br /> <br />NEW PRODUCTS <br /> <br />Additional TIBURON software systems, subsystems and TIBURON provided third-party products, such as <br />hardware, and networking software may be acquired under this Agreement. TIBURON installation, special <br />tailoring, license fees and third-party peripherals required shall be charged at the then current Technical <br />Services Rate or as quoted by TIBURON or the third party. <br /> <br />Santa Ana PD Ex B 2002 Page 1 of 2 <br /> <br /> <br />