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<br />@ <br />City of Santa Ana, CA. VINE Program Proposal <br /> <br />Table of Contents <br /> <br />EXECUTIVE SUMMARY .................................................................................................................................5 <br /> <br />2 <br /> <br />COMPANY BACKGROUND ............................................................................................................................9 <br /> <br />3 <br /> <br />SYSTEM OVERVIEW .....................................................................................................................................11 <br /> <br />4 <br /> <br />HOW THE VINE SYSTEM WORKS ................................................."..........................................................13 <br /> <br />4.\ INFORMATION PROVIDED DURING THE VINE TOLL-FREE LINE CALL ........ .......\3 <br />4.1.1 Release Transfer Incoming Calls from the Public.. .......13 <br /> <br />4.2 NOTIFICATION REGISTRATION ......................................................................................................................\4 <br />4.3 INFORMATION PROVIDED DURING NOTIFICATION ..................... ..............................................................\4 <br />4.3.2 Release/Transfer Notification Information.. .....14 <br />4.4 NOTIFICATION METHODS........... ........................................................................................................\6 <br />4.4.1 Phone Notification.. ..16 <br />4.4.2 Letter Notification........... .............17 <br />4.5 RETENTION OF INFORMATION.. .............................................................................. .............\7 <br />4.5.1 Release/Transfer Notification InformoJion.. ..17 <br />4.5.5 Victim Registration Information....................... ...17 <br />4.6 SCRIPTCUSTOMIZATIONS............................................ .............................. ...................... ..........\7 <br />4.7 VINE INTERACTIVE PAGE 2000 (VIP2000).. .............................................................................................\8 <br /> <br />4.8 EMERGENCY OVERRIDE LINE...................... ................. ....................................................... .................\9 <br />4.9 DATA COMMUNICATION WITH AGENCY'S SYSTEM........................................................................... ...........\9 <br />4.9.1 Offender Data.. ..21 <br />4.9.2 Victim Data..... ..21 <br />4.9.3 Data Transfer.. ..22 <br />4.9.4 Initial File... ...25 <br />4.9.5 Victim File... ...25 <br /> <br />5 <br /> <br />PROJECT MANAGEMENT PROCESS ........................................................................................................27 <br /> <br />5.\ ApPRISS IMPLEMENTATION TEAM ............. ..................................... .......................... ............27 <br />5.2 CUSTOMER'S IMPLEMENTATION TEAM ........................................................................................................28 <br />5.3 COMMUNICATION, STATUS REVIEW, AND REpORTING .................................................. ...................29 <br />5.4 COMMUNICATION AND INTER-COMPANY(S) COORDINATION.......................................... .............29 <br /> <br />5.5 PROJECT FLOW............................................ ........................... ....................... .....................................30 <br />5.5.1 Discovery Phase.. ..30 <br />5.5.2 Design Phase............................................ ..31 <br />5.5.3 Prototype Development / Configuration. .. 32 <br />5.5.4 Functional Test............. ..32 <br />5.5.5 Production Test Phase.. ..33 <br />5.5.6 Implementation Phase.............. .. 33 <br />5.5.7 Steady State Operation Phase...... .. 33 <br />5.5.8 Project Flow Phase Conditions... .. 34 <br /> <br />DESCRIPTION OF SERVICES ......................................................................................................................36 <br /> <br />6 <br /> <br />6.\ PUBLIC AWARENESS AND COMMUNITY EDUCATION (P.A.c.E.) DEPARTMENT ASSISTANCE ..... <br />6.1.1 Promotional Material Development............... <br />6.1.2 Introducing VINE to the Media and Public ..... <br />6.1.3 Program Training - "Training the Trainers".. <br />6.2 SERVICE OPERATION.. ......................................... <br /> <br />..................36 <br />..36 <br />..36 <br />..37 <br />..37 <br /> <br />Li <br /> <br />All information contained in this proposal (Yer. 6.3) is the <br />confidential and proprietary property of Appriss. Inc. <br /> <br />Page 2 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />