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<br />City of Santa Ana, CA. VINE@ Program Proposal <br /> <br />gives an overview of VINE and basic instructions on how to use the service. Training seminars <br />will be provided to various law enforcement and victim service agencies. <br /> <br />Once operational, inbound and outbound services will be delivered through our national <br />communications center on a 24-hour per day, seven-day per week basis. This includes a <br />monitoring service designed to detect any system failure that might interrupt either service. This <br />monitoring service is performed every 15 minutes, 24 hours per day. Any problem that is <br />detected will receive a prompt response ftom our engineering team to ensure that no victim <br />notifications are missed. The Appriss Communications Center has operated since 1995 with a <br />high degree of success and virtually no downtime. <br /> <br />VINE services are backed by 100% technical support. Included in the operational support <br />contract are hardware and software support, script enhancements, 24-hour support hotlines and <br />all operational costs of the service including telecommunication circuits. <br /> <br />The Appriss team looks forward to providing a proven victim notification service to the citizens <br />of City of Santa Ana. <br /> <br />All information contained in this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Appriss, Inc. <br /> <br />Page 6 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />