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<br />. @ <br />City of Santa Ana, CA. VINE Program Proposal <br /> <br />3 <br /> <br />System Overview <br /> <br />This section explains how Appriss will provide an Automated Victim Notification Service for <br />the customer through its national communications center located in Louisville, Kentucky. <br /> <br />The VINE program will be integrated into the customer's computer system. The customer's <br />staff will continue to use the existing software and procedures for processing offender <br />information. Below is a brief description ofthe VINE service. <br /> <br />VINE is a service that provides incoming and outgoing call services for crime victims within a <br />specific state, county, or city. Victims of crime will call a toll-ftee number to receive basic <br />information about an offender held in custody and/or court case. If a victim registers, VINE <br />will monitor the offender and/or case status and automatically begin making notification <br />attempts to the victim when his/her attacker is released ftom custody or court event changes. <br /> <br />The customer will be provided access to the VIP2000 (VINE Interactive Page 2000) Internet <br />site that allows the customer to register certain victims for notification. This site also provides <br />audit reports on all notification calls that the system processes. Every contact to a victim is <br />logged to provide assurance of the systems performance. <br /> <br />Appriss provides these services by linking the customer's computer into the automated <br />Appriss Communications Center in Louisville. In addition to providing the automated <br />services and support, Appriss prepares and assists the customer with a complete training, <br />promotion, and public relations campaign designed to ensure that the program effectively <br />reaches crime victims within the community. <br /> <br />All Information contained in this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Appriss, Inc. <br /> <br />Page 11 <br /> <br />01101/2001 <br />Proposal # 100901228-01 <br />