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Northrop Grumman Public Safety Inc. Proprietary <br />Contains Trade Secrets and Information which is <br />Commercial or Financial, and Privileged or Confidential. <br />NORTHROP GRUMMAN PUBLIC SAFETY, INC. SOFTWARE <br />MAINTENANCE SUB -AGREEMENT <br />SUB -AGREEMENT effective September 1, 2003, between Northrop Grumman Public <br />Safety Inc. (formerly PRC Public Sector, Inc.), 12005 Sunrise Valley Drive, Reston, <br />Virginia 20191-3404 ("PSI") and the City of Santa Ana Police Department, ("Customer"). <br />1. SOFTWARE SYSTEM <br />For the purpose of this Sub -Agreement, the "Software System" shall mean the PSI <br />Computer Software System (Software System) identified in Exhibit A. <br />2. SOFTWARE SUPPORT SERVICES <br />a. With respect to the Software System, PSI agrees to perform, or cause to be per- <br />formed, the following maintenance services: <br />1. PSI will retain a complete copy of the Software System source code. <br />2. If during the term of this Agreement, (a.) the Customer discovers defects <br />in the Software System such that same will not perform in accordance <br />with PSI's design; (b.) the Customer notifies PSI of such defects; and, <br />(c.) such defects are reproducible, then PSI shall provide, or cause to be <br />provided, timely corrections of such defects. As applicable and <br />required, Customer shall be responsible for installing corrections to <br />applicable workstation software. <br />3. If problems arise concerning the Software System, PSI will provide a <br />reasonable amount of telephone assistance within the schedule stated in <br />Exhibit B. <br />4. If Serious problems arise from the PSI application (see 3. Severity Level) <br />and the Customer cannot correct them by following system management <br />procedures previously supplied by PSI, PSI will provide assistance to <br />restore the Software System operations 24 hours a day, 365 days a year <br />without additional charge to the Customer. <br />b. With respect to the Software System, PSI will not perform, or cause to be <br />performed under the scope of this agreement, duties of Oracle database <br />administration. Oracle database administration shall be the responsibility of the <br />Customer. Should the Customer request, in writing, PSI's assistance with <br />Oracle database administration as it pertains to the PSI Application Systems <br />Document Prepared 10/13/03 SMK 0603.doc Page 1 <br />