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Northrop Grumman Public Safety Inc. Proprietary <br />Contains Trade Secrets and Information which is <br />Commercial or Financial, and Privileged or Confidential. <br />NORTHROP GRUMMAN PUBLIC SAFETY, INC. SOFTWARE <br />MAINTENANCE SUB -AGREEMENT <br />4. RESPONSIBILITIES OF CUSTOMER <br />The obligations of PSI under this Agreement are conditioned upon: <br />a. Customer assigning a Coordinator to ensure that Customer's assignments in <br />connection with this Agreement are met, to coordinate appropriate schedules in <br />connection with PSI's services hereunder, and to serve to provide other <br />coordination activities which are necessary for PSI to perform its services <br />hereunder. As applicable and required, Coordinator shall also be responsible for <br />distributing Software System corrections to the individual client workstations. <br />b. Customer assigning at least two technically capable individuals, as required by PSI <br />to assist PSI in performing its services hereunder. <br />c. Customer establishing an on -site dial -up line to enable PSI to remotely access the <br />Software System. Customer, in accordance with a schedule mutually agreed upon <br />by PSI and Customer, shall connect the dial -in modem, at customer's cost and <br />expense, in order to enable PSI to remotely access the Software System. Customer <br />shall also compile programs and run appropriate tests following each remote access <br />by PSI <br />d. Customer shall be responsible for controlling security and access to the computer <br />systems. The Customer shall connect the dial -in modem in a timely manner to <br />allow PSI to perform maintenance activities, and the Customer shall provide the <br />appropriate usernames and authorization codes to PSI whenever maintenance work <br />is to be done. <br />e. Customer shall not perform any modifications or enhancements to the Software <br />System or allow any person or entity not specifically authorized by PSI to perform <br />any modifications or enhancements to the Software System. <br />f. As applicable and necessary, during the term of the Master Maintenance <br />Agreement, and any subsequent extensions of the term, Customer shall provide PSI <br />with a verified copy of the Software System back-up, including Source Code, on an <br />annual basis, at no cost to PSI, for use in assisting the Customer during disaster <br />recovery efforts if requested. <br />Document Prepared 10/13/03 SMK 0603.doc Page 3 <br />