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Northrop Grumman Public Safety Inc. Proprietary Contains Trade Secrets and Information which is Commercial or Financial, and Privileged or Confidential. NORTHROP GRUMMAN PUBLIC SAFETY, INC. SOFTWARE MAINTENANCE SUB -AGREEMENT - EXHIBIT B - SERVICES TO BE PROVIDED Basic software service shall be provided five (5) days per week from 5:30 a.m. through 5:30 p.m. Pacific Time excluding PSI holidays. Calls made outside the above Basic service times will be billable at the rate of $900 per call for the first four hours of consultation. Additional consultation will be billable at the rate of $225 per hour. However, if Serious problems arise (see 3. Severity Level) and the Customer cannot correct them by following the system management procedures previously supplied by PSI, calls made outside of the Basic service times will not be billable. The determination of whether an after-hours call is billable will be made solely by PSI. 2. ON DEMAND MAINTENANCE SERVICES - ODMS ODMS is defined as forty (40) contiguous hours of PSI Programmer services on -site for the 'PSI installed system" (System). Services to be performed by the PSI Programmer are at the discretion of the Customer. It is advisable to transmit to PSI, prior to the PSI Programmer arriving on site, a list of work descriptions desired by the Customer. The ODMS to be performed by the PSI Programmer will be on a "best effort" basis. If the work is not complete or task finished by the PSI Programmer at the end of forty (40) hours, the Customer has the option to contract for additional ODMS or have PSI complete the work on a "time and materials" (T&M) basis. The additional ODMS or T&M work will have to be mutually agreed to and scheduled. ODMS work completed by PSI will then be transferred and maintained under the Master Maintenance Agreement. The current rate for ODMS work is $8,900 for a forty (40) hour block. This rate is subject to a maximum increase of five percent (5%) per year effective the start of the second year of the PSI Maintenance Agreement. PSI will provide Customer with the applicable revised ODMS rate upon request. Customer has the option not to have the PSI Programmer on site, but to perform the work via remote dial -in. If Customer chooses this option, the price for ODMS does not change. Authorized Options. (circle one) On Demand Maintenance Service YES NO Number of On Demand Maintenance service trips Document Prepared 10/13/03 SMK 0603.doc Page 7