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Table of Contents <br />I. Information Regarding Complaints ............................................................. ............................... 2 <br />A. Nondiscrimination and Equal Opportunity Complaints ........................... ............................... 2 <br />1. Policy Statement ................................................................................. ............................... 2 <br />2. Civil Rights .......................................................................................... ............................... 3 <br />3. Nondiscrimination Laws under WIA .................................................... ............................... 4 <br />4. How to File Your Complaint ................................................................ ............................... 5 <br />B. Criminal Complaints ............................................................................... ............................... 6 <br />II. General Procedures for Handling Non - Criminal Violations of the Act ........ ............................... 6 <br />III. Procedures for Handling Complaints at the SDA Level .............................. ............................... 8 <br />IV. Procedures for Handling Complaints at the State Level ........................... ............................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants ........ ............................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants ............... ............................... 16 <br />GLOSSARY OF WIA TERMS ......................................................................... ............................... 18 <br />