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<br />EXHIBIT A <br /> <br />SCOPE OF SERVICES <br /> <br />Consultant shall provide consultation and training in the following areas: <br /> <br />I. <br /> <br />POLICY ANALYSIS <br /> <br />Assessing the impact of implementation of policies designed to improve the quality of <br />services provided by the Agencies and Departments comprising the City of Santa Ana. <br /> <br />2. <br /> <br />CONSULTATION SUPPORT <br /> <br />Providing assistance with managing the changes required as the organization undergoes <br />ongoing transformation to continuous quality management and services. Providing <br />assistance with insuring that the organizational climate supports the values of integrity, <br />community safety and security, community participation, courteous and efficient service <br />and organizational growth. <br /> <br />3. <br /> <br />TRAINING SUPPORT <br /> <br />Providing in-house training and team development experiences for organizational <br />executives, managers, supervisors and employees to support the transformation of <br />services to a quality basis. <br /> <br />8 <br />