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Table of Contents <br />1. Information Regarding Complaints............................................................................................ 2 <br />A. Nondiscrimination and Equal Opportunity Complaints.......................................................... 2 <br />1. Policy Statement................................................................................................................ 2 <br />2. Civil Rights......................................................................................................................... 3 <br />3. Nondiscrimination Laws under WIA................................................................................... 4 <br />4. How to File Your Complaint............................................................................................... 5 <br />B. Criminal Complaints.............................................................................................................. <br />6 <br />II. General Procedures for Handling Non -Criminal Violations of the Act ....................................... <br />6 <br />III. Procedures for Handling Complaints at the SDA Level............................................................. <br />8 <br />IV. Procedures for Handling Complaints at the State Level.......................................................... <br />13 <br />V. Procedures for Handling Discrimination Complaints by Participants ....................................... <br />15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. <br />16 <br />GLOSSARY OF WIA TERMS........................................................................................................ <br />18 <br />1 <br />