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Table of Contents <br /> <br />I. Information Regarding Complaints ............................................................................................ 2 <br /> A. Nondiscrimination and Equal Opportunity Complaints .......................................................... 2 <br /> <br /> 1. Policy Statement ................................................................................................................ 2 <br /> 2. Civil Rights ......................................................................................................................... 3 <br /> 3. Nondiscrimination Laws underWIA ........................................................................ i .......... 4 <br /> <br /> 4. How to File Your Complaint ............................................................................................... 5 <br /> <br /> B. Criminal Complaints .............................................................................................................. 6 <br />II. General Procedures for Handling Non-Criminal Violations of the Act ....................................... 6 <br />Ill. Procedures for Handling Complaints at the SDA Level ............................................................. 8 <br /> <br />IV. Procedures for Handling Complaints at the State Level .......................................................... 13 <br />V. Procedures for Handling Discrimination Complaints by Participants ....................................... 15 <br />VI. Procedures for Handling Handicap Complaints by Participants .............................................. 16 <br /> <br />GLOSSARY OF WIA TERMS ........................................................................................................ 18 <br /> <br /> <br />