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IV. Procedures for Handling Complaints at the State Level <br /> <br />Section 181(c) of the Act and the WIA regulations at 20 CFR, Section 667,600(d) requires <br />the Governor to establish a State Review process of complaints filed at the LWIA grant <br />recipient level and of complaints initially filed at the State level. <br /> <br />Appeals of decisions issued at the LWIA level including audit disallowances and sanctions <br />shall be reviewed by the State Review Panel. The State Review Panel shall review the <br />record established at the LWIA level and shall issue a decision based on the information <br />contained therein. <br /> <br />Complaints which may be initially filed at the State level will be heard by an independent <br />hearing officer designated by the State Workforce Investment Division (WID). The hearing <br />officer shall conduct a hearing and issue a recommended decision to the State Panel. The <br />recommended decision shall be in writing and may be accepted, rejected or modified by the <br />State Review Panel. <br /> <br /> Form and Filing of Complaint. <br /> <br /> 1. Request for State Review of LWIA Level Decisions <br /> <br /> On receipt of a complainant's request for review because of an unsatisfactory <br /> decision, the State shall provide for an independent state review. <br /> <br />2. Filing of Requests for State Review <br /> <br /> The State Review Panel shall review all LWIA level decisions when a request <br /> for review is filed within 10 days of receipt of the adverse decision. Such <br /> requests must be filed in writing with the Chief of the WID Office. The request <br /> for review should contain the following information: <br /> <br /> a. Full name, address, telephone number of the party requesting the <br /> review <br /> b. Full name, address, telephone number of the other party <br /> c. A copy of the decision <br /> d. Brief statement of reasons for review or the section of the LWIA <br /> decision to be reviewed including regulatory and statutory citations <br /> e. A statement of the relief sought. <br /> <br />13 <br /> <br /> <br />