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Support by Customer <br />Customer agrees to provide Licensor with data, as requested, and with sufficient support <br />and test time on Customer's computer system to duplicate the problem, verify that the <br />problem is with Licensor's Software Products, and verify that the problem has been <br />corrected. <br />Customer shall provide such system administration services on Customer's system and <br />network as may be required to keep the system and network upgraded and in acceptable <br />operating condition. System administration services are not provided by Licensor under <br />this Agreement. Corrections and support efforts for network upgrades and new equipment <br />or defects and difficulties due to system administration issues shall be billed at the <br />Contractor's standard charges for labor, material and per diem. <br />Software Improvements and Upgrades <br />During the term of this Agreement, Licensor shall supply Customer with any <br />improvements or upgrades to those functions or features of the Software Products which <br />were described in the Functional Specification Document and supplied under the <br />applicable contract and which are not priced separately. <br />Installation of Corrections, Improvements or Upgrades <br />Licensor shall provide changes to the Software Products including without limitation; <br />updates, upgrades, releases, patches, corrections or improvements by telephone modem. <br />Customer shall provide installation, distribution, support or access as may be reasonably <br />required to successfully install the changes. <br />Designated Customer Contacts <br />Customer shall designate a specific individual(s) as authorized and responsible for <br />meeting Customer's obligations under this Agreement and to initiate or approve requests <br />to or from the Licensor in connection with the requirements herein. <br />Customer Modifications <br />Customer shall inform Licensor in writing of any modifications made by Customer to the <br />Software Products or interfaces to the Software Products. Modifications to the Software <br />Products may void this Agreement and/or the Software License Agreement. Refer to the <br />Software License Agreement for limitations as to Customer rights and use. Licensor <br />shall not be responsible, under this Agreement, for maintaining Customer modified <br />portions of the Software Products or interfaces or for maintaining portions of the <br />Software Products affected by Customer modified portions of the Software Products or <br />interfaces. Corrections for difficulties or defects traceable to Customer's errors or <br />software changes shall be billed at Licensor's standard time and material charges. <br />Telecommunications <br />Customer shall install and maintain for the duration of this Agreement, a modem and <br />associated dial -up telephone line. Customer shall pay for installation, maintenance and <br />use of such equipment and associated telephone line use charges. Licensor, at its option, <br />shall use this modem and telephone line in connection with maintenance and error <br />