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<br />Ser" By <br /> <br />5613915B20; <br /> <br />Feb-3-04 3:10PM; <br /> <br />Page 1/3 <br /> <br /> <br />CERTIFIED MAIL <br /> <br />January 16,2004 <br /> <br />Anna Olivarez <br />Santa Ana Fire Department <br />Communications Department <br />1439 South Broadway <br />Santa Ana. CA 92707 <br /> <br />Annual Renewal of NelOp Software Maintenance Contract (CrossCARE) <br /> <br />Our records indicate that the NetOp SoftWare Maintenance Contract (issued as Certificate <br />;1030530-4) expired January 1.2004."f1Ie following product is covered under this <br />certificate. . <br /> <br />NctOp for Windows v7.6 -4GueStS/60Hosts/lGateway <br /> <br />The cost of the renewal is $1,217.00. ifyòu Would like to discuss the reinstatement of <br />your program ofNetOp for Windows, you may contact me at (800) 675-0729. ext 146. or <br />emaillaura@crossteccorp.com : <br /> <br />Please be advised that at the time of the neXt major release, ¡fyou choose not to renew, <br />you will not receive an upgrade and Win þecome ineligible to reinstate your NetOp <br />Software Maintenance Contract withoutþuying an upgrade firs!. <br /> <br />Thank you, and we hope you continue to use the NetOp for Windows product licensed [0 <br />you. <br /> <br />f.. w..vUl rr ~ . ~ c- <br />Laura Trana, Customer Service <br />NetOp CrossCARE Maintenance Program <br /> <br /> <br />500 NE Spanish River Blvd. . Suite 201 . Boca Raton. Fl 33431 USA <br />Toll Free: (BOO) 875.072$. Phone, (561) 391.6560. Fax: (561) 391-5820 <br />. \f\'WW.CrossTecCnrp.com EXH I B IT <br /> <br />A2 <br />