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<br />IWS Renewal Maintenance Alment <br />10/5/2001 <br /> <br />2.2 <br /> <br />2.3 <br /> <br />2.4 <br /> <br />2.4.1 <br /> <br />. <br /> <br />directly from IWS. Such maintenance service shall consist of (i) Preventive <br />Maintenance as is described in Section 2.4, (ii) Remedial Maintenance as is <br />described in Section 2.5, and (iii) Extra Services as is described in Section 2.6, all <br />in accordance with and subject to the tenns and conditions of this Agreement. <br /> <br />Obligation for Maintenance Support. CITY acknowledges that IWS will not be <br />required to provide maintenance support during the time frames noted in Section <br />1 of the Agreement unless and until CITY has provided IWS with an executed <br />copy of the Agreement. <br /> <br />Connectivitv. Electronic communication connectivity between IWS and the <br />System shall be via either a point-to-point Internet connection or via a dial-back <br />modem (whereby IWS will dial CITY's server and the server will dial back to <br />IWS). <br /> <br />Preventive Maintenance. Preventive maintenance ("Preventive Maintenance") <br />shall only be required for Supported Items and shall consist of all maintenance <br />service, other than Excluded Services as defined in paragraph 2.7, performed by <br />IWS representatives, independent of any System failure, for the purpose of <br />maintaining the System in good working order, including, without limitation, the <br />maintenance services described in subsections 2.4.1 and 2.4.2 below. Any <br />additional Preventive Maintenance beyond that described in subsections 2.4.1 and <br />2.4.2 shall be at the sole discretion of IWS. Preventive Maintenance performed <br />on-site at CITY locations shall be performed by IWS representatives during <br />normal working days, Monday - Friday except holidays, between the hours of <br />8:00 a.m. and 5:00 p.m. or as otherwise arranged. IWS will provide CITY with <br />reasonable prior notice and CITY will assure that IWS has access to the <br />equipment. Preventive Maintenance performed off-site from CITY locations may <br />be performed by IWS representatives at any time. <br /> <br />Preventive Software Maintenance. <br /> <br />(a) Subject to the availability of access through IWS approved System <br />connectivity, IWS representatives will perform Preventive Software <br />Maintenance for a) System servers purchased directly from IWS, no less <br />frequently than monthly; b) Capture Stations where the client hardware, on <br />which such IWS software resides, has been purchased directly from IWS, no <br />less frequently than quarterly; and c) Investigative Stations where client <br />hardware, on which such IWS software resides, no less frequently than <br />annually. <br /> <br />(b) If the System server(s) and/or Capture Station(s) and/or Investigative <br />Station(s) hardware, on which the IWS software resides, has/have not been <br />purchased directly from IWS, IWS will not be required to provide Preventive <br />Software Maintenance. <br /> <br />Page 2 <br /> <br />ver 02-29-01 <br />