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<br />ATTACHMENT ONE <br />PRODUCT SERVICE AGREEMENT <br />between <br />TROY GROUP INC <br />and <br />City of Santa Ana-Risk Management <br /> <br />Customer Name: City of Santa Ana-Risk Management <br />Bill to Address: 20 Civic Center Plaza. M-28 <br />Santa Ana, CA 92701 <br /> <br />Service Address: City of Santa Ana-Risk Management <br />20 Civic Center Plaza, M-28 <br />Santa Ana, CA 92701 <br /> <br />ModellDescription <br /> <br />Serial# <br /> <br />Basic Principle Period <br />of Maintenance <br />Monday through Friday <br />8:00am - 7:00pm ET <br /> <br />Contract <br />Extension <br />NIA <br /> <br />TROY 4000T SECURE <br />Check Printer <br /> <br />USQA010385 <br /> <br />The term of this agreement begins on April 11, 2004 and will automatically renew annually, unless <br />either party gives written notice of termination sixty days prior to the anniversary date. <br /> <br />Average on-site response time during the stated coverage period will be within four working hours of a <br />service request at least 80 percent of the time, unless deferred to a more convenient time by the <br />customer. <br /> <br />Payment: Prepay in Advance, Visa or Master Card accepted. Please Circle One. <br />Credit Card # Exp. Date <br /> <br />The Customer agrees to pay the following charges for on-site maintenance service in accordance with <br />the terms set forth in the Product Service Agreement between above parties, as dated. <br /> <br />TOTAL CHARGE: $585.00 PER YEAR <br />Subsequent years will be billed annually <br /> <br />Holidays observed by TROY are: New Years Eve, New Years Day, Presidents Day, Spring Holiday <br />(Good Friday), Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the day after <br />Thanksgiving, Christmas Eve and Christmas Day. <br /> <br />Accepted by: <br /> <br />TROY Group Inc <br />2331 S. Pullman Street <br />Santa Ana, CA 92705 <br /> <br />Accepted by: <br />Customer: <br /> <br />City of Santa Ana-Risk Management <br />20 Civic Center Plaza, M-28 <br /> <br /> <br />o:¡¿2701 <br />U. <br /> <br />Vav.i.d N. Ream <br /> <br />Signature: <br /> <br />Signature: <br /> <br />Print Name: <br /> <br />Print Name: <br /> <br />Title: <br /> <br />Title: <br /> <br />C.i..ty ManageJt <br /> <br />Date: <br /> <br />Date: <br /> <br />5/06/04 <br /> <br />Cust#: 13513-1 <br /> <br />Acct#: 34740 <br /> <br />A1TESTJ ~ <br />/2 .' , <br /> <br />/;;?~ .. ( <br />CLERK O/f. THI COUNCIL <br />