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MESIGMA <br />Sirrzpliing Youl-FuluYe <br />SIGMA DATA SYSTEMS, INC. <br />Extended Technical Support Certificate <br />SIGMA 4 Software <br />City of Santa Ana <br />1. This Extended Technical Support Certificate ( "Certificate ") sets out the terms of the SIGMA 4 Extended <br />Technical Support Program (the "ETS Program "). Your right to participate in the ETS Program is subject to <br />your payment of $2,715.30 ($2,520.00 + sales tax of $195.30) to Sigma Data Systems, Inc. The fee is based on <br />the number of modules, options, and users licensed to your agency. <br />2. Participation in the ETS Program entitles you to receive: <br />a. Upgrades to the SIGMA 4 Software for which your organization is licensed. Upgrades to the SIGMA 4 <br />Software are designated by a change in the number to the right of the decimal point of the release <br />identification; e.g. Version 4.8 is the 8i° upgrade to SIGMA 4 <br />b. Sigma KIOSK program (Upon request). <br />c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request). <br />d. Unlimited toll free email and telephone support Monday through Friday, 7:30 AM to 4:30 PM MST, on all <br />SIGMA 4 related matters. <br />e. SIGMA 4 on -line documentation in Windows® 3.X or 32 -bit Windows® 95 format. <br />f. Fax back technical support documents. <br />g. Significant discounts on additional modules, upgrades, and licensed users. <br />h. Discounts on training seminars. <br />i. Significant discounts on SIGMA 5 software. <br />3. The one 1 (one) year period during which you may participate in the ETS Program begins on the renewal date <br />shown on this Certificate pursuant to receipt of payment. <br />4. Please designate primary and alternate SIGMA administrators on the Information Update Form. <br />5. If you jail to notify us that you will NOT be renewing your ETS Program and should Sigma Data Systems, <br />Inc. provide goods or services in good faith without nokfrcation of non- renewal, you are Gable for the full <br />cost of such goods or services provided in good faith. <br />Beginning date of support: July 1, 2004 <br />Expiration date of support: June 30, 2005 <br />SIGMA DATA SYSTEMS, INC <br />_� <br />Licensor Date: March 12, 2004 <br />%S Executive Vice President <br />Licensee: / � Date: / 2j D <br />6367 E. TANQUE VERDE ROAD • SUITE 110 • TUCSON, ARIZONA 85715 <br />(520) 721 -1191 • U.S. (800) 677 -1275 • FAX (520) 721 -1459 • www.gosigma.com <br />