TURK, T. & GIANNANTONIO, C.M. 1 - 2004

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Statement of Work The proposal writers are prepared to conduct a ROI study by carefully studying the relevant data and presenting results in a reader fuendly format. The writers understand that the final document will be utilized by the WIB to communicate the effectiveness of the WIB systems in Santa Ana to elected officials both locally and in Washington, DC and to general public. The writers understand that the ROI study will become a marketing tool designed to provide quantifiable assessments of a system that is generally thought to be difficult to quantify. A report will be written that will allow the WIB and the general public to assess the cost effectiveness of this system. The writers will assign real numbers to the various outcomes of the WIB system where feasible and with appropriate cautions. This evaluation will extend the performance results that are published yearly by the WIB. The writers will conduct an ROI study, which will allow the WIB to assess the various benefits the workforce investment system, offers to the community as local members search for employment and seek gainful wages. The writers understand and agree that the ROI study will need to review and analyze data relating to clients who are enrolled in WIA programs, as well as members ofthe general public that utilize the work center, but do not enroll in WIA programs. The writers understand that funding for the one-stop arises from different federal and local sources, and that this is dependent on which partner the client uses. The writers understand that some clients visit the work center one time, while others visit it several times. The writers also recognize that clients have different expectations regarding the results of visits to the Work Center and that the definition of a successful outcome will vary by client. The writers intend to incorporate these complexities into the ROI study where feasible and as appropriate. The writers understand that the one-stop offers a multitude of service providers and different partners, and that to determine overall effectiveness, the ROI study must include an assessment of these services. These partners may include the state employment development department and the department of rehabilitation, orange county social services agency, goodwill, and Santa Ana College. These partners provide funds, time and services including counseling, job placement workshops, assistance, training, and support services directed at providing clients with job search and choice assistance. In order to conduct the ROI study, the WIB will provide performance data on pre-employment and post employment wages of participants enrolled in WIA programs during the study period. Data on client characteristics will also be provided including age, sex, ethnicity, barriers to employment, educational achievement, unemployment and welfare usage, veteran and unemployment status during the period being studied. Additional data will be provided including the general publics' image of the one-stop, the types of services requested and used (including unemployment insurance, internet, CAL ?, phones and faxes), business services (including job orders, on site recruitment and rapid response activities), ethnicity, functional levels, types of industries clients were employed in, and residency.