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<br />, <br /> <br />UNDERSTANDING THE PROJECT <br /> <br />Proiect Manal!ement <br /> <br />Tetra Tech has well-defined, rigorous procedures for project management. These techniques have been <br />developed and refined over our 50-year plus history and contribute to our success and reputation. The <br />keys to our project management are communications, planning, monitoring and quality assurance. <br /> <br />Communications: The Tetra Tech team's goal is to keep the City staff "in the loop" from Day One of <br />the project. Communications tools include the formal progress reports afforded through our project <br />management system and an informal give-and-take approach starting with Tom Epperson, our Project <br />Manager, and extending to every member of the Tetra Tech team. At the project's outset, the chain of <br />command and appropriate communication methods will be agreed upon and can be as formal or as <br />informal as the City desires. <br /> <br />Project Staffing Planning: Staffing is key to successful project management and an integral part of <br />our quality management program. We have already assembled the best-qualified team to match the <br />project requirements. We have also reviewed staffing levels and budgets from similar projects to <br />estimate labor requirements to complete the City's project. We will combine this staffing effort with <br />our project planning, monitoring, and reporting procedures to ensure that the project has adequate <br />resources to meet the project schedule. <br /> <br />Monitoring Staff, Progress, and Budget: Monthly, Tom will assess the project "percent complete". <br />The percent complete will be estimated on a per task basis in a defined manner and will be done <br />independently of budget review. The estimated percent complete will be compared to the planned <br />percent complete to determine if the project is on schedule. If the project is not on schedule, staffing <br />adjustments or other corrective measures will be implemented. <br /> <br />Quality Assurance/Quality Control Program: Our team has implemented and maintains an extensive <br />quality management program based on the concept of continually improving quality by identifying <br />and correcting problems so they do not re-occur; identifying and eliminating inefficiency and waste, <br />reducing variability; and increasing performance. <br /> <br />CITY OF SANTA ANA <br />Elevated Water Tank Improvements <br /> <br />TETRA TECH, INC. <br />3 <br />