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". " .,. 5. On applicable systems, software support, maintenance upgrades, and replacement of existing Programs during Nonnal Working Hours is included. Twenty-four (24) hour diagnostic monitoring via the Service Our System (S.O.S.) call response feature is included. On-site response to after-hours S.O.S. calls for Option I coverage will be during Nonnal Working Hours of the next business day. 6. Supplies such as expendable batteries, recording media, disks, printwheels, or other consumables, such as printer maintenance kits, are not covered under this APP. 7. The APP rates to be charged are subject to change if Equipment is moved to a different service area. 8. Unless otherwise specified in Exhibit A-2 to the agreement by and between Dictaphone and Customer, the initial tenn of this APP shall be for a period of one (I) year (the "Initial Tenn") and will automatically be renewed for four (4) additional one-year periods unless canceled by either party at the annual renewal date by giving thirty (30) days' prior written notice. Invoices will be rendered yearly in advance and are payable upon receipt. Additional Equipment and Programs purchased by Customer from Dictaphone may be added to this APP under the APP option previously selected unless otherwise specified at the time of purchase thereof. 9. This APP may be canceled by Dictaphone if recording media, disks, accessories, attachments, or consumables other than the type or specification recommended by Dictaphone are used, or if any modifications are made to the Equipment and/or Programs by anyone other than authorized Dictaphone personnel, including, but not limited to, Customer, or Customer's agents, employees, or contractors. APP Option I (8x5) Price $ 4.331.29 (Initial Term) Customer's initials: OPTION II - AFTER-HOURS COVERAGE (24 by 7 Coverage) Option II -Expands the standard Option I coverage for Equipment and/or Programs to also include: 1. Response to emergency service calls twenty-four (24) hours a day, seven (7) days a week, including U.S. federal holidays. An emergency service call is defined as an Equipment and/or Programs failure causing a complete shutdown or partial shutdown that would cause the Products to operate in a degraded mode which would not allow access to the Products for recording and/or inquiry purposes. Note: Failure of individual work stations or their associated accessories and general maintenance are not considered an emergency. 2. After-hours replacement of software revisions intended to correct software "bugs" so as not to interfere with Customer's daily routine. APP Option II (24x7) Price: $ N/A (Initial Term) Customer's initials: "This Exhibit A-I(A) is made in accordance with the agreement by and between Dictaphone and Customer to which this exhibit is attached. 8