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EXHIBIT A September 15, 2004 Ms Anna Olivarez Communications Manager Santa Ana Fire Department 1439 South Broadway, Santa Ana, CA 92707 Subject: Orange County Fire Departments Interoperation Technology Planning Project Proposal Dear Ms Olivarez: Further to our discussions over the last several weeks and the meeting that you coordinated September 2, 2004 with your communications working group, we have developed this proposal to conduct an Interoperability Technology Plan. The proposal outlines our understanding of the issues around interoperability between the dispatch centers within Orange County and then proceeds to outline an approach and workplan for addressing dispatch interoperability. We understand that the core issue that you have been addressing is the provision of unit status to CAD systems at all dispatch centers and enabling automated dispatch requests for those units. As we agreed in the meeting on September 2°d we have used an approach that allows for taking a more strategic view, confirming that the unit status dispatch request initiative is the first priority and then development of both a higher level long term roadmap as well as the design and plan for the priority project (assumed at this time to be the unit status / dispatch request project). The project timeline and milestone payment schedule are also included. Our Understandina Fire Departments in Orange County, California have for many years, operated with a high degree of cooperation and to a large extent consolidation. From a dispatch operations and technology perspective, fire departments in Orange County fall into three groups: 1. The Metro Cities Fire Authority provides dispatch service through its Metro Net Dispatch Center to Anaheim, Huntington Beach, Orange, Fountain Valley, Garden Grove and Newport Beach fire Departments. 2. The Orange County Fire Authority (OCFA) provides complete fire protection services including dispatch to unincorporated areas of the County as well as to the Cities of Aliso Viejo, Buena Park, Cypress, Dana Point, Irvine, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, La Palma, Los Alamitos, Mission Viejo, Placentia, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Seal Beach, Stanton, Tustin, Villa Park, Westminster and Yorba Linda. 3. The Cities of Santa Ana, Costa Mesa, Brea and La Habra and Laguna Beach run their own fire departments with independent dispatch centers. Despite the different operating models, the Departments interoperate across all boundaries. Mutual aid agreements allow for fire apparatus to respond to assist units from other jurisdictions and even to respond as the initial, primary or only unit in a neighboring jurisdiction. 11