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<br />Greg Poma <br />3405 Ladrillo Aisle <br />Irvine, CA 92606 <br /> <br />~~ <br /> <br /> <br />December 13,2004 <br /> <br />Dear Dave Patton: <br /> <br />This correspondence outlines the complete scope of work you requested, including objectives, <br />procedures, and estimated fees. <br /> <br />SCOPE OF SERVICES <br /> <br />I. Maintenance Procedures (Monthly) <br /> <br />a. Check server event logs. Document event items outside of normal operation. <br /> <br />b. Verity server database backups have been completed successfully. Document and <br />troubleshoot all failed backup jobs. <br /> <br />c. Test Recovery of data from tapes. The first two Friday night backup jobs from the <br />previous month will be tested to ensure the data can be recovered from them, if <br />available at the time of the visit. <br /> <br />d. Record to a spreadsheet each of the following: server hard drive space available, total <br />database size, and system memory in use. <br /> <br />e. Check patch and service pack level of server, and patch as necessary. <br /> <br />f. Check server RAID controller and verity proper operation of all disks. <br /> <br />g. Prepare monthly summary report with backup status, event log, patches applied, <br />RAID status, and any other pertinent information. <br /> <br />2. Additional Service (Software Installation and Troubleshooting) <br /> <br />a. Work beyond the scope of the Maintenance Agreement will be completed at the rate <br />of$125 per hour, with a 2 hour minimum charge. Initial contact from these requests <br />will be at maximum 48 hours from the initial request. <br /> <br />b. Emergency requests with less than 48 hours lead time can be accommodated on an <br />as-needed basis at the rate of $150 per hour. <br /> <br />We appreciate the opportunity to service your server maintenance needs. <br /> <br />Sincerely, <br /> <br />Greg Poma <br /> <br />~ <br /> <br />EX' 'j""'" <br />[''1 ,.:' J <br />-.' j . <br /> <br />Ii <br />