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<br />". <br /> <br />CD MOTOROLA <br /> <br />3,2,3, Database and escalation procedure forms, <br />3,2.4, Submit changes in any information supplied in the Customer Support Plan to the Customer <br />Support Manager, <br />3.3, Provide the following information when initiating a service request: <br />3,3,1. Assigned System ID number, <br />3,3,2, Problem description aDd site location, <br />3,3.3, Other pertineDt information requested by Motorola to open a Case, <br />3.4, Allow Servicers access to Equipment. <br />3,5, Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in <br />paragraph 2,5,2, <br />3,6, Maintain and store in an easily accessible location any and all Software needed to Restore the System. <br />3,7, Maintain and store in aD easily accessible location proper System backups, <br />3,8. For E91l systems, test the secondarylbackup PSAP connectioD to be prepared in the event of a <br />catastrophic failure of a system, Train appropriate personnel on the procedures to perform the function of <br />switching to the backup PSAP, <br />3.9, Verify with the SSC that Restoration is complete or System is functional, if required by Repair <br />Verification prefereDce provided by Customer in accordance with section 3,2, <br />3, I 0, Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to <br />provide these services. <br /> <br />OnSite Infrastructure Response and Dispatch Service <br />Approved by Motorola Contracts and Compliance 12~29-03 <br /> <br />page 2 of3 <br />