NEWPORT BEACH, CITY OF 2 -2004 - Laserfiche WebLink

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Attachment B input into the operational aspects of the training materials and will be the primary reviewers of the training materials. They will also sit in the courses as instructor trainees to develop an understanding for how the material should be delivered. For Phase 2, training will be conducted by the OCILJ staff trainers. SOW5-2 User Training The Vendor shall develop and deliver a primary user training course to up to 100 users. Two classes shall be conducted simultaneously in 20 person classrooms. The curriculum must be sufficient to allow users with a basic understanding of the police agency's business to become proficient in the use of the system to conduct their day to day activities. SOW5-3 Administrator Training The Vendor shall develop and conduct a course suitable for system administrators. This course will be delivered two times in classes of up to 5 people. This course should contain detailed explanations of the technical administration of the Data Sharing Solution, including management of security. This service will primarily be provided as part of Phase 1. However, should a significant number of administrator resources be identified in Phase 2, additional administrator training courses may be required. SOW 6 - Documentation SOW6-1 General Documentation The Vendor shall provide complete product documentation (such as standard docs that accompany a purchased server computer) for all software and hardware components provided to the OCILJ Working Group as part of this contract. This requirement is applicable to Phase 1 and Phase 2 work. SOW6-2 Data Sharing Solution Systems Documentation Two hard copies 'and one electronic copy of all Data Sharing Solution system documentation shall be provided in Phase 1. If changes to the Data Sharing Solution systems documentation result from work performed in Phase 2, two hard copies and one electronic copy of updated Data Sharing Solution systems documentation will be provided in Phase 2. Data Sharing Solution systems documentation includes all project planning and execution deliverables. SOW6-3 User Documentation The Vendor shall provide all user documentation in an electronic format simultaneously accessible to all users in or affiliated with OCILJ police agencies. The documentation must be sufficiently detailed and complete so that a computer literate user could use it to learn all functions of the system. The documentation must incorporate instructions on how to use all features customized and configured for this installation. The documentation available after Phase 2 implementation or an incremental implementation in Phase 2 will reflect any changes resulting from Phase 2 work. 28