Laserfiche WebLink
<br />(i) Parental Control Option. Grantee must provide parental control <br />devices at no charge to all subscribers who desire to block the video or audio <br />portion of any pay channels providing adult programming that the subscriber finds <br />objectionable. For other programming, such devices will be provided at a <br />reasonable charge to the subscriber. <br /> <br />U) <br /> <br />Additional Requirements. <br /> <br />(1 ) <br /> <br />All officers, agents, and employees of the Grantee, or of its <br />contractors or subcontractors, who, in the normal course of <br />work come into contact with members of the public, or who <br />require entry onto subscribers' premises, must display a <br />photo identification card. The Grantee must account for all <br />identification cards at all times. All vehicles of the Grantee <br />or its subcontractors must be clearly identified as vehicles <br />engaged in providing services for the Grantee. <br /> <br />(2) <br /> <br />Additional standards relating to service, consumer <br />protection, and response by the Grantee to subscriber <br />complaints not otherwise provided for in this section may be <br />adopted by ordinance, and the Grantee must comply with <br />those standards in the operation of the cable television <br />system. A verified and continuing pattern of noncompliance <br />may be deemed a material breach of the franchise <br />agreement, provided that the Grantee receives written notice <br />and an opportunity to cure before any penalty or other <br />remedy is imposed. <br /> <br />(k) Penalties for Noncompliance. The purpose of this paragraph is to <br />authorize the imposition of monetary penalties for the violation of the customer <br />service standards established by this section. The imposition of penalties <br />authorized by this paragraph (k) will not prevent the City or any other affected <br />party from exercising any other remedy to the extent permitted by law, including <br />but not limited to any judicial remedy as provided below in subsection (3), below. <br /> <br />(1 ) <br /> <br />Administration and Appeals. <br /> <br />a. <br /> <br />The City Manager or the City Manager's designee is <br />authorized to administer this paragraph (k). Decisions <br />by the City Manager to assess monetary penalties <br />against the Grantee must be in writing and must <br />contain findings supporting the decisions. Decisions <br />by the City Manager are final, unless appealed to the <br />City Council in accordance with the procedures <br /> <br />50A-1 0 <br /> <br />Ordinance No. NS-XXX <br />Page 9 of 13 <br />