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<br />REQUEST FOR <br />COUNCIL ACTION <br /> <br />~ <br />~ <br /> <br />CITY COUNCIL MEETING DATE: <br /> <br />CLERK OF COUNCIL USE ONLY: <br /> <br />APRIL 18, 2005 <br />TITLE: <br /> <br />APPROVED <br /> <br />o As Recommended <br />o As Amended <br />o Ordinance on 151 Reading <br />o Ordinance on 2nd Reading <br />o Implementing Resolution <br />o Set Public Hearing For <br /> <br />ORDINANCE AMENDING CABLE <br />TELEVISION CUSTOMER SERVICE <br />STANDARDS <br /> <br />9~(Z. <br /> <br />CITY MANAGER <br /> <br />CONTINUED TO <br /> <br />FILE NUMBER <br /> <br />RECOMMENDED ACTION <br /> <br />Adopt an ordinance amending Section 15-258 of the Santa Ana Municipal Code <br />related to customer protection and service standards for cable television <br />franchises in the City. <br /> <br />DISCUSSION <br /> <br />In conjunction with the proposed renewal of the Adelphia cable television <br />franchise, staff is recommending that the City's customer protection and <br />service standards affecting the new franchise be updated. The proposed new <br />Section 15-258 establishes comprehensive requirements for issues such as <br />telephone call response times, local payment and equipment exchange <br />offices, emergency repair response and staffing standards, billing and <br />complaint procedures, and subscriber complaints and disputes. The ordinance <br />also establishes standards for imposition of penalties by the City for the <br />franchisee's failure to comply with these requirements. These new <br />provisions will go into effect along with the franchise agreement. <br /> <br />FISCAL IMPACT <br /> <br />There is no fiscal impact associated with this action. <br /> <br />A~ <br /> <br />Gerardo Mouet <br />Executive Dir ctor <br />Parks, Recreation and <br />Community Services Agency <br /> <br /> <br />50A-1 <br /> <br />