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<br />Grantee's compliance with all applicable standards. If Grantee's collection and tabulation of <br />telephone answering statistics related to subscribers' service calls and complaints covers a <br />geographic area that is more extensive than the franchise service area, then Grantee must use its <br />best efforts to estimate the number of those service calls and complaints originating in the <br />franchise service area and must inform the Grantor of the methodology used in making those <br />estimates. Grantee will not be required to provide subscriber information in violation of Section <br />631 of the Cable Act (47 U.S.C. 9551). If Grantor gives written notice to Grantee that Grantee is <br />in breach of its telephone answering obligations, then upon Grantor's request Grantee must <br />submit summaries on either a quarterly or a monthly basis until such time as Grantee has <br />demonstrated compliance for two consecutive calendar quarters. <br /> <br />4. A summary of Grantee's subscriber metrics within the franchise <br /> <br />service area. <br /> <br />9.5. Additional Reports. <br /> <br />(a) Upon Grantor's written request, Grantee must prepare and submit to the <br />Grantor, in writing, such additional reports with respect to Grantee's operations, finances, <br />transactions, or property as the Grantor deems reasonably necessary or appropriate to the <br />performance ofthe Grantor's functions or duties, or to secure the Grantor's rights under this <br />Agreement. These additional reports may include, without limitation, Grantee's compliance with <br />the Consumer Protection Standards specified in this Agreement, Grantee's corrective action <br />taken in response to subscribers' complaints that are submitted in writing or by telephone, a <br />current list of Grantee's officers, directors, and other principals, and a description ofthe nature <br />and purpose of any new construction that is anticipated to commence within the following <br />calendar year. Grantor will cooperate with Grantee and will accept existing reports that contain <br />substantially similar information meeting this requirement. <br /> <br />(b) Grantee must maintain at its regional business office, currently located at <br />3041 E. Miraloma A venue in Anaheim, California, a file of all reports and documents that are <br />required by the FCC or other governmental agencies to be made available for public inspection <br />during normal business hours and upon reasonable advance notice. Grantee may charge a <br />reasonable fee for any copies of documents that may be requested by members of the public. <br />Grantee must promptly notify Grantor of any relocation of its regional business office. <br /> <br />9.6. Communications with Regulatorv Agencies. <br /> <br />Within 10 days after Grantor's written request that identifies such documents with <br />reasonably specificity, the Grantee must provide copies of all non-routine and material <br />communications between the Grantee and the Federal Communications Commission, or any <br />other agency having jurisdiction in respect to any matters affecting the cable services authorized <br />by this Agreement. These copies must be submitted to the Grantor within 10 days after <br />Grantor's request. <br /> <br />9.7. Right to Audit. <br /> <br />(a) In addition to all other inspection rights under this Agreement, upon 10 <br />business days prior written notice, Grantor has the right to inspect, audit, or review, during <br /> <br />] 2097-0002\6806 72v 19 .doc <br /> <br />-27- <br /> <br />Cit~' of Santa Ana <br />EXECUTION COPY 4/07/05 <br />