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A. On -time delivery: a commitment to delivering material and services on or before <br />the promised time. <br />B. Quality as specified: a commitment to provide products meeting or exceeding the <br />specification at your quoted price. <br />C. Quality control: a commitment to use methods or procedures to assure quality <br />control of service, material and invoicing. <br />D. Customer satisfaction: a commitment to resolve customer concerns regarding the <br />quality of service or material supplied. <br />The quality statement should be included with your bid. It is required as a prerequisite to <br />making your bid responsive and therefore must be submitted before your bid is evaluated <br />To the extent that your statement enhances the quality of service or material provided to <br />the City, your statement will be incorporated in the terms and conditions of the contract. <br />Please complete this self -rating of delivery (complete) performance: <br />Circle One: <br />Previous Orders: <br />Order for items on this bid: <br />on time -------------- late <br />5 4 3 2 <br />4 3 2 <br />Write your statement below or on an enclosed separate sheet. <br />Please see attached sheet. <br />