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<br /> <br />Support Services Order Form <br />achvis; TouchVision, Inc <br />11095 Knott Ave, Suite E, Cypress CA 90630 <br />~o•y'^~N~~ (714) 886-5300 Fax (714) 886-5340 <br />Customer Zed Kekula Info Kiosk maintenance and support services for July <br />Contact: City of Santa Ana 2005 through June 2006 <br /> City Hall 20 Civic Center Plaza <br /> Santa Ana, CA 92702 <br /> Tel: (714)647-5606 <br /> Fax: 647-5616 <br /> Email: ZKekula@ci.santa-ana.ca.us <br />Sales Rep: Greg Roche Date: June 8, 2005 Rev 1 <br /> (714) 886-5340 Note: Pricing is valid for 30days. <br />.. ,... - <br />`Annua[ Suppor4~Serv~ces '.: ~_ µ :; :: .:. _ ; :: ~s <br />.'~Y.=~ <br />_ %. Pnce <br />_ <br />Kiosk Network Maintenance Services 1 $9,950 $9,950 <br />Provide on-call services for providing labor, equipment, and other expenses as directed by <br />Santa Ana to maintain and update the kiosk network. This inGudes, at the discretion and <br />direction of City of Santa Ana: <br />• Repair/replace hardware components as-needed. <br />• Perform routine onsite monthly maintenance to kiosk systems. <br />• Provide incident response onsite service to address issues. <br />^ Enhance application content, such as adding additional Vaffic information content to <br />Presenter screens. <br />^ Support application integration with Iteris. <br />• Update other content areas of the kiosk application. <br />^ Provide remote updating and monitoring services. <br />Services are offered on a time and materials basis. <br />Expenses will be billed per TouchVision standard terms. <br />labor expenses are billed at $100 per hour for the following services: <br />• Field Service <br />^ Technical Support <br />^ Graphic Design <br />• Application and Sofiware Development <br />• Project Management <br />Invoices will be submitted monthly for labor and expenses incurred during the prior month. <br />Invoices are due upon receipt. <br />The amount shown is the "not-to-exceed" project budget. <br />Quote Total- -- ~' - _ - ~ -._~: :. . ` _ $9,950 <br />Terms <br />Service Term Start: 07/01/05 Service Term End: 06/30/06 <br />Invoices are due upon receipt. <br />Order Acceptance <br />Customer agrees to this order for services and to make payments as indicated. <br />ey: <br />Name: <br />Title: <br />Page 1 <br />Date: <br />Initials: <br />EXHIBIT A <br />