2005-003 CRA - Laserfiche WebLink

Home Browse Search

K. Develop and Continuouslv hnprove Svstems to Assure High-Ouality Service to Customers Our ability to deliver high quality services is determined by the individuals that we employ and the ways in which they perform their work. Fiscal and other constraints make it essential that we continually pursue ways to improve the efficiency of our internal systems. We accomplish this through a commitment to our continuous improvement philosophy known as Total Quality Service. The Total Quality Service philosophy emphasizes process analysis and improvement by individuals and teams of employees. With over 75 percent of our employees trained in continuous improvement tools and techniques, individual employees and work groups are constantly improving processes and teams can be rapidly formed to evaluate important systems issues throughout the organization. Carefully formulated process measurement, combined with a strong management commitment and customer orientation, enables these individuals and improvement teams to analyze and improve the delivery of govemmental services to our community. Currently, there are 85 inter-agency and natural work group teams operating throughout the City. L. Assume a Leadership Role in Regional Issues ofPrimarv hnoortance to Santa Ana As the County seat and the oldest, most populous city in Orange County, it is imperative that we assume a leadership role in regional issues. To that end, the City continues to be pro- active in identifying and addressing state-wide legislative issues and to work through our inter-governmental efforts to protect local control and municipal revenues. Further, the City continues to actively assume a strong leadership position regarding economic development, water, sanitation and transportation issues. In the coming year we will maintain our close working relationship with the Orange County Transportation Authority (OCT A) in order to widen the Bristol Corridor for a regional transit project that will provide our residents with additional transportation options. Additionally, we will be a partner with OCT A in the effort to reauthorize the provisions of Measure M, the local half-cent sales tax measure, approved by the voters of Orange County in 1990, dedicated to funding transportation infrastructure improvement projects. This funding mechanism, which has provided $67 million for street improvements in Santa Ana since its inception, is currently scheduled to expire in 2011. Finally, the City will continue its efforts to ensure the relocation of the Fourth District Court of Appeal to the Santa Ana Civic Center. This new facility, which will be supported by a city funded three-level parking structure, will complement the county, state and federal buildings currently located in the Civic Center area. The retention of the courthouse in Santa Ana will reinforce our vision of being the dynamic urban center of Orange County. In continuing our commitment to long-term planning, we will dedicate our time, energy and resources toward providing quality service to enhance the safety, livability and prosperity of our community. In spite of the fiscal challenges, we have made substantial progress toward that end; the 2005-2006 fiscal year budget confirms our commitment to this purpose. On behalf of our talented and dedicated workforce, I am proud to present the budget for the 2005-2006 fiscal year. ~~~ City Manager Resolution No. eRA 2005-003 Page 20 of 22 13