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IV. Description of Work - in space below, describe the program to be funded during the 12 - month contract period including, services to be provided, program goals, client characteristics, & how grant funds will be utilized. The Linkages Program provides case management services and comprehensive information and referrals to frail elderly and disabled persons aged 18 and above to aid in obtaining appropriate community resources that prevent or delay institutionalization. To meet the needs of vulnerable adults living in Santa Ana, Linkages staff will: • Provide phone intake services in person during business hours with bilingual service available. • Responds promptly to requests for case management Wor service referral requests. • Provides timely assessments and create an appropriate care -plan using an informal collaborative or contractual approach. • Refer caregivers to counseling, family consulting services and respite assistance. In the Fiscal Year 2005-2006, with $6,000 from Santa Ana CDBG, the Linkages program will provide comprehensive information, referrals and case management services to 33 unduplicated Santa Ana residents. The grant funds will be used to supplement the salary of the bilingual English/Spanish case manager who services Santa Ana residents. (400 hours x $15.00=$6,000) Schedule of Performance Estimate the number of unduplicated Santa Ana residents to be served during the 12 -month contract period per quarter: Quarter 1: July 1 — September 30 Quarter 2: October 1 — December 31 Quarter 3: January 1 — March 31 Quarter 4: April 1 — June 30 Invoicing Schedule 10 Persons 9 Persons 9 Persons 5 Persons Total 33 Persons Estimate the amount of grant funds to be requested during the 12 -month contract period on a quarterly basis Quarter 1: July 1 — September 30 $ 1,500 Quarter 2: October 1 — December 31 $ 1,500 Quarter 3: January 1—March 31 $ 1,500 Quarter 4: April 1 — June 30 $ 1,500 Total $ 6,000 EXHIBIT A