My WebLink
|
Help
|
About
|
Sign Out
Home
Browse
Search
MOTOROLA, INC. 2 - 2005
Clerk
>
Contracts / Agreements
>
M
>
MOTOROLA, INC. 2 - 2005
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
3/23/2017 2:37:19 PM
Creation date
9/8/2005 3:29:01 PM
Metadata
Fields
Template:
Contracts
Company Name
Motorola, Inc.
Contract #
A-2005-097
Agency
Police
Council Approval Date
5/2/2005
Jump to thumbnail
< previous set
next set >
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
206
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
support period. If Customer notifies Seller of its intention not to renew this Agreement as <br />permitted by Section 3.2 and later wishes to reinstate this Agreement, it may do so with Seller's <br />consent provided (a) Customer pays to Seller the amount that it would have paid if Customer had <br />kept this Agreement current, (b) Customer ensures that all applicable Equipment is in good <br />operating conditions at the time of reinstatement, and (c) all copies of the specified Software <br />listed in the Description of Covered Products are covered. <br />3.4. When Seller performs Services at the location of installed Products, Customer agrees to <br />provide to Seller, at no charge, a non - hazardous environment for work with shelter, heat, light, <br />and power, and with full and free access to the covered Products. Customer will provide all <br />information pertaining to the hardware and software with which the Products are interfacing to <br />enable Seller to perform its obligations under this Agreement. <br />3.5. All Customer requests for covered Services will be made initially with the call intake <br />center identified in the Support Plan Options and Pricing Worksheet. <br />3.6. Seller will provide to Customer Technical Support Services and Releases as follows: <br />3.6.1. Seller will provide unlimited Technical Support Services and correction of <br />Residual Errors during the PPM in accordance with the exhibits. The level of Technical Support <br />depends upon the Customer's selection as indicated in the Support Plan Options and Pricing <br />Worksheet. Any Technical Support Services that are performed by Seller outside the contracted <br />PPM and any Residual Error corrections that are outside the scope shall be billed at the then <br />current hourly rates. Technical Support Services will be to investigate specifics about the <br />functioning of covered Products to determine whether there is a defect in the Product and will <br />not be used in lieu of training on the covered Products. <br />3.6.2. Unless otherwise stated in paragraph 3.6.3 or if the Support Plan Options and <br />Pricing Worksheet expressly provides to the contrary, Seller will provide to Customer without <br />additional license fees an available Supplemental or Standard Release after receipt of a request <br />from Customer, but Customer must pay for any installation or other services and any necessary <br />Equipment or third party software provided by Seller in connection with such Supplemental or <br />Standard Release. Any services will be performed in accordance with a mutually agreed <br />schedule. <br />3.6.3. This paragraph applies only if Premier CAD is covered under this Agreement. <br />After receipt of a request from Customer, Seller will provide to Customer, without charge, an <br />available Standard Release of Premier CAD and base installation services. Base installation <br />services are limited to the physical installation of the Standard Release on Customer's Premier <br />CAD Server and Premier CAD Workstations. Customer must pay for any training or other <br />services and any necessary Equipment or third party hardware or software provided by Seller in <br />connection with such Standard Release. Seller's duty as described in this paragraph is <br />contingent upon Customer's then- current installation at the time of Customer's request being <br />within two (2) Standard Release versions of the new Standard Release available for general <br />release. Any services will be performed in accordance with a mutually agreed schedule. <br />Exhibit D, ISD M &SA, Ind.exhibits Page D - 4 - May 2, 2005 <br />Motorola Contract No. 05 -17505 <br />
The URL can be used to link to this page
Your browser does not support the video tag.