ORANGE, COUNTY OF - SOCIAL SERVICES AGENCY- 2005

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1 " , 1 WTW requirements under the Welfare and Institutions Code. CDSS regulations or 2 Manual of Policies and Procedures. 3 4. ADDITIONAL CONTRACTOR RESPONSIBILITIES 4 4.1 Welfare Fraud: 5 4.1.1 If welfare eligibility of support services payment fraud 6 is suspected of the participant. CONTRACTOR shall report the suspected fraud 7 to COUNTY or COUNTY's contracted CalWORKs WTW Case Manager. 8 4.1. 2 If servi ce provi der fraud is suspected. CONTRACTOR sha 11 9 report. in writing. the suspected fraud to ADMINISTRATOR. 10 4.2 Complaint Response: 11 4.2.1 Contractor shall develop. operate, and maintain procedures 12 for receiving. investigating. and responding to service provider and 13 participant complaints, including Civil Rights complaints. CONTRACTOR shall 14 provide ADMINISTRATOR. in a format approved by ADMINISTRATOR, information 15 pertaining to such complaints within two (2) business days of the complaint. 16 4.3 Outs i de Contacts: 17 4.3.1 CONTRACTOR shall immediately inform COUNTY's WTW Program 18 Manager. or a designee. of any inquiries from elected officials. their 19 representatives. participant advocates. or the press. and immediately provide 20 information permitting ADMINISTRATOR to respond. 21 4.3.2 CONTRACTOR shall consult with COUNTY's WTW Program 22 Manager. or a designee, prior to initiating contact with elected officials. 23 their representatives. participants advocates of the press. 24 4.4 Utilizing Electronic Data Systems (EDS): 25 4.4.1 CONTRACTOR sha 11 use COUNTY provi ded EDS to recei ve 26 referra 1 s and to record data regardi ng servi ces provi ded. COUNTY shall 27 provide a designated number of CONTRACTOR's personnel with sufficient training 28 necessary to operate the equipment. track cases. generate requi red reports. (WSH0605) 3 of 11 (March 7. 2005)