OVERLAND, PACIFIC & CUTLER 5 - 2005

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Project Understanding & Approach Overland, Pacific & Cutler, Inc. has thoroughly reviewed the City's request for proposal and specifically the "Statement of Work". We understand that the City of Santa Ana Department of Public Works requires assistance with a variety of real estate and related services including the following activities: ? Appraisals (real estate, FF&E, goodwill, and review) ? Acquisition (offers, bilingual negotiations, settlements, closings, status) ? Relocation Assistance (plans, interviews, recordkeeping, advisory assistance, claims) ? Property/Asset Management (rents, board-up/fencing, utilities, testing, demolition, sales) ? Other Associated Services (title reports, legals/plats, phase I's and II's, staff services) To effectively provide the general service categories outlined above, the consultant must be able to deliver these services in a manner that is consistent with the laws of the State and with City policies, procedures, and practices. OPC understands these nuances and has demonstrated its competency to the City over the past four years. We have also proved capable of responding to all requests for "other services" that were presented to us. In order to demonstrate OPC's qualifications and ability to perform the required services we have included a description of our "Areas of Expertise" as well as a detailed "Work Plan " for general acquisition and relocation services. Areas of Expertise Program Management: Successful implementation of an acquisition and/or relocation project requires a thorough and coordinated effort during planning and preparation stages as well as during the implementation phase to see a project to a timely and cost-efficient completion. OPC provides management services at all stages of this process. Such services include: • Comprehensive initial project planning, including policy and budget analysis and participation in informational meetings with the public and official representatives. • Assisting with the development of administrative policies, procedures and forms necessary to carry out the initial program. • Ongoing general consultation and project coordination with the public agency client, social service agencies, governmental entities and project team members. • Representation of the public agency client at public meetings, hearings and litigation related matters. • Preparation of tracking reports that monitor the completion of project milestones and the progress of individual cases. • Coordination with public oversight agencies such as state Department of Housing and Community Development, and federal agencies such as FHWA, HUD, FAA and FTA, and state Departments of Transportation. Page 4