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-SIGMA <br />sl' nplling Your Future <br />SIGMA DATA SYSTEMS, INC. <br />April 22, 2005 <br />Mr. Michael Emandes, Personnel - Operations Manager <br />City of Santa Ana <br />20 Civic Center Plaza - M24 <br />Santa Ana, CA 92702 <br />SUBJECT: SIGMA 4 EXTENDED TECHNICAL SUPPORT <br />Dear Mr. Emandez: <br />Your Extended Technical Support (ETS Program) will expire on July 1, 2005. Enclosed is an invoice for <br />renewal. <br />The renewal of your Technical Support agreement entitles you to unlimited toll -free telephone support on <br />all SIGMA 4 related matters, upgrades to all Sigma software components licensed by your site, our <br />KIOSK and WRIPAC Job Analysis programs, on -line documentation, and discounts on training seminars, <br />new software purchases including the new Windows® Sigma 5 software and licensed users. <br />Please sign and return a copy of the ETS Certificate to us along with the Information Update Form. If you <br />do not wish to renew your ETS Program, please notify us within THIRTY (30) DAYS from the date of <br />this letter. The cost for technical support for those who do not have the ETS program is based upon the <br />time spent assisting you. Effective July 1, 2003, the cost is $5.00 per minute with a $75.00 minimum <br />charge for the first fifteen minutes. Customers not in the ETS Program will need a P.O. number or verbal <br />purchase order commitment when they call for support. <br />Our objective is to provide you with the best support available. Please call us with any questions you may <br />have about your agreement. <br />Sincerely, <br />Roberta Perlman <br />Office Manager <br />6367 E. TANQUE VERDE ROAD • SUITE 110 • TUCSON, ARIZONA 85715 <br />( 520) 721 -1191 • U.S. ( 800) 677- 1275 • FAX (520) 721 -1459 • www.gosigma.com EXHIBIT A <br />