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Dec714-04 12:09 TriTech Software Systems 858 799 7012 P-03 <br />"Try Teeh Support Set -vices Renewal Agreement <br />Santa Ana Fire Department <br />Client agrees to renew- its Software Support Agreement dated September 1'495, the terms of which are <br />incorporated by reference herein as though sat forth in full, and according to the terms and conditions <br />included hcreim '['his Support Renewal .Agreement and applicable support fees must be signed, paid and <br />returned by November I S, 2004 to avoid any interruptions in the Technical Support Services provided bg <br />Tri Tech. The support period for this Support Renewal Agreement begins on November1, 2004 and <br />expires on (mober 307 2005. Payment of $97.25 t,00 fin- this period is due by November i S, 2004 <br />Forty Support Renewal Program <br />Client desires to participate in Tri Tee h's early support renewal prograrn and agrees to pay its Support <br />Renewal Pee by October 18, M04 in order to be eligible for one of the following payment Options (chick <br />aline): <br />_ Singie annnsl payment of CiSG $9d,$38.4h (includes a 2't,e'ia discount, muse I>e <br />paid by October I8, 200A) <br />_ Four (4) quarterly payments of t.SLy 43�1,31?.75 totaling tJSE7 $97.271.00. <br />(F'irst guar#erly payment must be recaivui by ttcrc>ber 18, 2(1t1=t. if subsequent <br />payments are not received by the beginning of the applicable quarter, support <br />services will be suspended until paid_) <br />if payment fi>r either of the above options is not received by October 18, 2004, Client must pay the full <br />Support Rcttewa! Fee in the amount of USDS9?,251.00. The discount option does not apply to Escrow <br />turd (IM' Fees, Escrow and GD'T hies are calculated separately and added to your annual support fee. <br />Payment <br />For your convenience, we have enclosed an invoice for the full annual Support Renewal Fee. When you <br />remit payment with this signed Support Renewal Agreement for either the annual payment with discount, <br />or the first of the four quarterly payments, we will adjust the invoice accordingly, <br />tjnlcss otherwise stated in your support agreement. if paymcnt is not received by Novc:utlter i 8, 2004, <br />Client agnecs to pay a reinstatement fee equivalcnt to one percent (1°/per month of the total Support <br />Renewal Fce, pro -rated for any partial month, in order to re-establish support services. <br />Now. tsits visit as a part of true Supp<rrt Program. <br />EXH'r A <br />