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<br />, <br />ValJeyOak <br />........ <br /> <br />Proposal to City of Santa Ana <br /> <br />Ootional Services <br /> <br />Infrastructure Setup and Configuration <br />iVOS is a browser based application and for many of our customers this is the internet <br />application which they have deployed. Therefore Valley Oak offers support services to advise <br />and/or perform the setup and configuration of the technical infrastructure required to run iVOS, <br />namely installation and configuration of the application server. Duration is dependant on the <br />complexity and size of the iVOS implementation. <br /> <br />iVOS Installation and Configuration <br />Many of the standard Valley Oak features such as Security and Business Rules are implemented <br />with a new User Interface and some changes to functionality. Some of our Clients prefer Valley <br />Oak to advise and/or perform the iVOS setup in terms of users, groups and roles, business rules, <br />the iVOS scheduler and claim mail. The extent of Valley Oak involvement in this process i~ <br />normally ascertained during the NOS requirements analysis workshop. <br /> <br />Client Resoonsibilities <br /> <br />Interface or Additional Module <br />It will be necessary to run test files on existing system interfaces to ensure continuity of <br />operation within the iVOS environment. <br /> <br />Custom Reports <br />These will be supported within the iVOS environment; however clients should begin to deploy <br />custom reports using the new iVOS report designer. <br /> <br />Page 7 <br /> <br />9/3/2004 <br />