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,', ' ~ . . _t)'~~UtiJlJlfM A. Project Understanding The Request For Proposal is requesting professional right of way services on an as- needed basis. The RFP has requested separate proposals for services broken down as: 1. General Right of Way Services - including appraisal, acquisition and other services; and 2. Relocation Services - including relocation, property/asset management, and other services. This Proposal is only responding to the Relocation Services component. The only suggestion or concern that we could make regarding tile proposed proposal format that the City should be aware of is to make sure each project be a coordinated team effort from the beginning of any project and continue throughout its term. Coordinated in that all team members (City staff, attorneys, appraisers, acquisition and relocation consultants) are brought together during the planning stages of a project to discuss issues relating to the project - timing, workloads, political issues, work tasks, policies, strategies...and continue to meet throughout the project. B. Project Approach In addition to the Scope and Statement of Work tasks listed in the RFP, Pacific Relocation Consultants' approach would not only contain additional scope of work items listed below but also have as its basis an overriding goal to complete our work in a timely and technically correct manner, as well as treating people and businesses Impacted by the project in a respectable and equitable manner. " Success in any relocation assignment is contingent upon communicating technical data to people who can be fearful, angry, and may possess limited knowledge of the complex process affecting their livelihoods and/or families. It is imperative that we address the displacee's concerns equitably while attaining the goals of the City's project. The benefits of this approach are cost effectiveness, reduction in project delays, a decrease in court actions, and an increase in the public's confidence in the City. We are going to do more than technically comply with the rules, we are going to solve problems. The following are scope of work tasks we feel are necessary for the successful completion of a public project and are intended to include all the Work Elements listed in the RFP: Project Management . Advise and assist the City in the development and implementation of any administrative policies and procedures necessary for the creation of an effective relocation program. CITY OF SANTA ANA REQUEST FOR PROPOSAL - RELOCATION SERVICES PAGE 6